This 5 star review is solely due to Christina and her customer service that was way above and beyond.
I was driving by Simon Jewelers and noticed that they had a Luminox sign in the window and sure enough: they're an authorized Luminox dealer (not something I expected to find in High Point). I thought this was especially awesome because I had a Luminox Navy SEAL watch at home with a dead battery that I had been neglecting to have replaced for a while.
I took the watch to Simon and Christina greeted me when I walked in. I asked if they could replace the battery, and she said certainly for a $5 donation. She had me sign a waiver saying they could not guarantee the watch's water resistance after replacing the battery in the store. I was a little annoyed at this - not at Simon - but at Luminox. You manufacture a "high end" DIVE watch of all things, meant for the water, but the local authorized Luminox dealer cannot replace the battery without negating said DIVE watch's water resistance? Ok, I digress. Let's get back to Simon.
Christina asked if I could leave the watch, which also surprised me because they didn't seem to be very busy, but no big deal. She wasn't going to be the one changing the battery after all, and I couldn't reasonably know just how much work the jeweler had in his backlog. So, I left the watch, but Christina did call a few hours later to let me know it was ready to go. I decided to pick it up the next day.
I was once again greeted by Christina when I arrived. She retrieved my watch from the back and huddled up with another associate, looking at my watch in disbelief. The band was broken in two places, with one of them being completely severed, which was not the condition it was in when I dropped it off. Christina showed me the watch and the jeweler had written on the ticket in red ink something about that's how it was when I dropped it off. Negatory, ghost rider. Christina would have clearly noticed and remarked about a watch THAT damaged - especially considering it was being dropped off for a battery replacement, and not a band replacement. "Say Mr. Customer, would you like for us to also replace that watch band that looks like it was ravaged by a pack of wild chupacabras?!"
Christina apologized profusely and could obviously sense my displeasure. In the end, she did not charge me for the battery replacement and replaced the watch band with a more durable, nylon-style Luminox band, which I love. It seems less and less common these days for sales associates to go way out of their way for their customers. 5 stars for Christina, and negative 5 stars for the jeweler that would have happily returned a broken ass watch that did not arrive in that condition to a customer.
If/when I ever do have any jewelry needs, I will make sure Christina gets my business, and hope you consider doing the same. read more