I hate to give Simmons only 3 stars because our Construction Loan person was phenomenal. He forgot a few things but was honest, prompt, and patient with us. He did everything he said he would do for us and was always very polite and understanding of our situation and concerns. I would work with him again without hesitation.
What wasn't so great is when our construction loan got sent over to permanent financing where all the good pleasantries seemed to disappear. Dealing with the lady that handled our permanent loan, truly made us feel like just another number. You could tell she either had too much on her plate or simply couldn't handle the workload she had been given. She was even confused as to why my credit report showed a construction (mortgage) loan.......THEIR LOAN!!! She did not explain things well and caused so much confusion.
Luckily our home is finished an we've closed on our house and are done with this entire process. I would highly recommend Monte Elam for handling Construction Loans, but the lady who occupies the office here in charge of permanent financing, not a chance!!! read more