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    Simmons Bank

    1.0 (1 review)
    Open 9:00 am - 4:00 pm
    Updated a few days ago

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    3 years ago

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    Simmons Bank

    Simmons Bank

    (3 reviews)

    Worst bank! They are totally incompetent! The employees there are not very smart. Sad because…read morethey deal with people's money. Although I do not bank here, my credit union uses them. So, there are times, I have to deal with them. It has never gone smoothly. It is ridiculous!!

    I wish I could give a "0" rating for Simmons Bank Administration…read more My issue: A few days before Christmas, I had a long-standing checking account that I had opened with Metropolitan Bank 20+ years ago closed and money taken out of my other checking account, which has caused me a lot of financial problems. This was done because I was two days late completing the fresh start agreement/repayment plan in the amount of $919 on the account, which would have allowed me to pay the negative balance back over a 12-month period, something I have done many, many times with no problems. Each year, I would use my overdraft privileges in December on the now-closed account to help buy Christmas presents for my children and grandchildren. However, this past year, I had to use the overdraft in November due to a major car repair issue. I missed by two days completing the fresh start agreement so that I could pay off my overdraft account. Simmons chose to enact their "right to set off" by taking money out of my other Simmons Bank account, creating an overdraft, money that was designated for bills, medication, doctor bills, etc. Never once did I intend to let this happen. My history with the bank and that account speaks for itself. I simply misjudged the 60 days allowed to complete the fresh start agreement with me using the overdraft in November instead of December. In addition, my primary account had been compromised on December 21 with fraudulent activity, I had sickness, as well as a family death, I simply was late getting to the bank. In fact, I actually went to the bank on December 24 to complete the fresh start agreement, but the manager I needed to see was working at another branch that day and I therefore decided to come back the day after Christmas. I was not aware that December 23 was the 60th day, but had I completed the paperwork on December 24, I could have had the pending closure reversed. I pleaded with several bank employees to reconsider but was told that once an account had been closed, NOTHING could be done. Then one bank person said that the "back office" does not like to complete the paperwork necessary to reinstate an account. My branch manager did go to bat for me, reaching out to the person at Simmons who could have overturned this action and straightened out this matter. But, he told me that the person who actually is the only one who could reinstate my account, refund me my money, and allowed me to complete the fresh start agreement, refused to do so. It's a shame that people would rather choose their "arrogance and power" over helping a long-term customer. This person's refusal tells me that Simmons Bank could care less about its customers. Because of the person who could have reopened my account chose not to do so, which would have given me my $919 back that was taken from my other account, allowing me to meet my financial obligations as well as do the fresh start agreement refusal to not do anything, I am suffering financially. LJ

    Simmons Bank - banks - Updated May 2026

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