Took my car for a tune up. They did a good job, were reasonably priced and did the job in good…read moretime. Also gave me a verbal diagnostic as to what was going on with my car. They were helpful and seemed to care about their customers. A really good experience. Highly recommend them.

Honest work plus John is amazing plus Mario + all the other staff they're amazing and I really like…read morethe extra effort that they put into my 3 cars !!! Give them a try you'll be glad you did

Dropped in late afternoon asking for advice on my front bumper that was not fully secure due to…read morebeing pulled forward while reversing from a parking spot. I was hoping they could do a better job of securing the one side than I had done and they agreed to have look. I was invited into the air conditioned waiting room and offered cold beverages and snacks. After a short wait my bumper was re secured on both sides and looked even better than expected. I was very pleasantly suprised that customer service was alive and well at this establishment and will most definitely return for any further needs. Many thanks

I had a very disappointing experience with CARSTAR Brantford…read more Initially, I brought my vehicle in for a minor paint repair. When I picked it up, I noticed that the edges of the door had not been painted properly. After I brought this to their attention, I was told there were no available slots and was booked for a follow-up appointment a week later. On the day of the second appointment, I dropped off my vehicle in the morning and was provided with a rental car. When I returned in the evening, I was shocked to see that the repair appeared to have been done with a manual brush rather than being professionally refinished. The quality of the work was unacceptable. They acknowledged the issue and scheduled yet another appointment for the second week of June. For the third visit, I was again given a rental vehicle and told the repair would only take a couple of hours. Around 3:30 PM, I called to check the status and was told the vehicle would be ready by 5:00 PM. When I arrived at 5:00 PM, I was informed that the work had not even been completed. I had to leave without my vehicle and was later told it would be ready the following day at noon. Unfortunately, when I returned the next day, the paint work was still not up to an acceptable standard. What concerns me most is the apparent lack of any quality assurance or final inspection process before vehicles are returned to customers. Had someone properly inspected the work, these issues should have been identified and corrected before delivery. I was also disappointed with the communication and overall management of my repair. The representative handling my vehicle never clearly explained why the work needed to be redone multiple times or why the promised completion times were missed. After multiple appointments, repeated inconvenience, and several opportunities to correct the issue, I am still not satisfied with the quality of the repair. Based on my experience, I cannot recommend this location due to poor workmanship, lack of quality control, and unprofessional customer service.

Ed is a fantastic person to deal with , he is very honest and will not sell you what you don't need…read more. Love his service and his newly renovated shop.

Their customer service has been horrible. He has worked on another vehicle i owned and seemed to be…read morean alright but that wasn't the case at all. I've been in to the shop on numerous occasions to try o get work done and promised he call when he wasn't so busy. Nope not even a call. Went in the pass Friday morning and he didn't have the time but fortunately i spoke with ed and was told to bring her down Monday morning and just lay low for the weekend. As im a mother of two young ones so i did just that and once again there would be no time to look at my vehicle. Not sure why i am being treated like rhis and being put last on the list as im a paying customer just as everyone else. Hope this don't happen to anyone else.

Great service. Honest advice. Fair pricing. Support local. Jay and his staff work hard and fast and…read moremake you feel like you are getting what you need, you leave feeling like you hot an honest deal.

Went with my Husband Stephen to pick up his Jeep Cherokee Sport,. We had great service and so…read morefriendly and helpful. I had a bit of an adventure and Lou was such a great help to me. I am so grateful for your help. Thank you to everyone who works here you are all awesome. Best wishes from Sandra Morris

Super friendly staff/team great service and price overall great experience would recommend.read more

Wes is a great mechanic. Over and above with repairs. Will assess your problem and get down to…read morebusiness. Would recommend for car repair. Friendly, courteous. Fair prices.

This is by far, the best auto service centre around. My family has gone to this business for many…read moreyears. The guys working here genuinely care about you and your vehicle. Most recently I took my car in to get my transmission replaced. They took the time to go online and find out if it was covered under warranty, something Canadian Tire did not take the time to do. They are seriously life savers!

I have always had great service at good prices. I trust them to do the work right and on time.read more