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    Silverstone Group

    5.0 (1 review)
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    Services - Silverstone Group

    Business consulting

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    7 years ago

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    Peterson Bros Insurance

    Peterson Bros Insurance

    (3 reviews)

    West Omaha

    Whatever you do, DO NOT work with Carly Thomas from Peterson Bros. insurance. She is not only…read moreincompetent but unethical as well. She withheld information from us from our insurance carrier and tried to cover it up by telling us she found us a better deal, then our new carrier promptly dropped us. In addition she failed to competently delete one auto on our policy and add another one leaving us without coverage for one vehicle that we did not even know about.

    We all know that no one wants to over pay for any type of insurance. And at some points in our…read morelives, the cheapest monthly option is the one that is most important. BUT who you work with matters. My wife has been with Carly Thomas, owner of Peterson Bros Insurance since she moved to Omaha almost 20 years ago and when I married my wife, Tammie, I wondered if this was the best option. Carly was my choice as well after researching and seeing just how hard she worked to find us options that took care of all our needs. With 8 children we needed flexibility to deal with their risky driving habits (all teenagers tend to be risky), but we also needed flexibility as our homes and vehicles changed. Tammie and I are also full-time realtors and over the last 5 years in this profession, have only referred two different insurance agents because we know that Carly takes care of people the way we do....and we don't want a business to spoil our good name just by treating our clients poorly. Carly is EXCELLENT and her team is outstanding. And yes, having a local agent that has to look you in the eye does make a difference! Call Peterson Brothers (and Carly) and tell them Michael & Tammie Rheiner - The Rheiner Crew - CBSHome sent you!

    Farmers Insurance - Katie Poole

    Farmers Insurance - Katie Poole

    (3 reviews)

    West Omaha

    Her service is absolutely terrible, She says she'll call you back but she never does…read more She's the worst insurance agent I've ever dealt with in my life and offers the worst customer service I've ever experienced. She gives farmers insurance a really bad name because of her lack of care and concern for her customers. If Great Customer Service means anything to you, don't ever deal with Katie poole because she does not even provide basic customer service and many times won't even answer her phone. The only time she provides any type of services when she can sign you up as she gets a commission off your premium that you pay to Farmers

    I really don't know where to start. It is extremely difficult to get a hold of Katie at times. when…read moreI finally did get a hold of her and asked for where is my bill and any policy updates for my current policy, which was due to expire on June 22, she told me I can put you with Bristol West, they are part of Farmers and your rates will only increase by 5%. This was a Approximately June 2 I believe after I've been calling for a week.. what does she do? She makes my insurance effective with Bristol on June 2 when my policy with Farmers was in effect till June 22 that's 20 days of dual coverage insurance coverage. Guess she didn't bother to check when my insurance was going to expire did I know I had dual insurance? No not until I got the paperwork from Bristol West now they're charging me $56 for eight days of coverage and they still haven't sent my refund for the remainder of the canceled policy. Yes I've left her a message. Yes I expect her to pay me the $56. I am also going to file a complaint with Farmers insurance and the Department of consumer affairs in Nebraska. I have been with farmers insurance on my father's policy and and continued on my own until June 22 at midnight.

    Silverstone Group - insurance - Updated May 2026

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