My grandmother was transferred here after she took a very bad fall at a hospital and now requires…read moreintense rehabilitation. We toured many places but a few denied her since she had the history of falling. We chose South Point Plaza because it was close to home and when we came for the tour, one of the supervising nuses, was very helpful and truly seemed to care. We saw the first floor which is newly remodeled and didn't smell like urine like most rehabilitation/nursing homes do. When she was transferred, it was Christmas Eve at night. She was brought up to the dementia unit (3rd floor). I took elevator to the 3rd floor and I thought i had walked into a completely different place. The place was nothing like the floor we saw. It smelled, the people were advanced dementia patients and the rooms were very outdated and just looked depressing. I literally broke down thinking that my grandma would be unhappy or uncomfortable in this environment. I immediately contacted admissions but it was Christmas Eve 10pm so no one to help me at that time. The nurse supervisor, the nurse on the floor and all the CPN'S (aides) came to the room and told me not to worry. They were very kind and caring to my grandma, my mom and myself. We came to visit every day all day and i must say, the nurses and aides were very sweet, caring and kind. My grandna had no complaints at all. After the holiday, admissions called me first thing in the morning and told me they were moving my grandma to the first floor. This is the acute treatment floor not dementia unit. They explained that the hospital record stated she had alzheimers (which she does but not advanced) and they needed to be sure she was watched properly over the holiday weekend and make sure that if she was a run away patient, she would be well taken care of (since dementia unit has a lock down unit). I think that was a good precaution they took. Now my grandmother is on the first floor in a very comfortable, clean and nice room with a very nice roommate. She tells me she is happy here and they are nice to her. The staff even put a paper with translation words in her language so they could communicate with her since she doesn't speak English. The nurses and the rest of the staff have been very helpful and kind. Day 7 and so far this has been a great choice.

A relative of mine spent approximately three years in this facility, which they chose due to their…read morefinancial constraints. Unfortunately, the conditions there are deplorable. The rooms are consistently unclean, and the majority of the staff exhibit a lack of diligence, often refusing to maintain even the most basic hygiene standards, claiming that cleaning the patients' rooms is not part of their responsibilities. The presence of rodent droppings on the filthy tiled floors is alarming, and the windows are obscured by grimy, faded drapes that rarely see any cleaning. This situation has persisted for years, with the facility accepting Medicaid and Medicare patients while providing substandard care, exemplified by the inadequate meals and neglectful treatment of residents.

During these Covid s times, I was nervous about entering any rehab center. I chose this one based…read moreon a recommendation from a doctor friend who also happens to be a hospital chairman. I was so glad I did. I can truly say that every person I dealt with here were at least good, and usually great. From the nurses (like Winsome) , the aides( like Amala and Mecca) , therapy (Nappe and Ivy(, and staff, everyone was excellent, empathetic, responsive and friendly. I have a condition that requires a lot of care and everyone was patient and professional. The place was clean and the food was decent. I highly recommend.

I don't even know were to start from this is an awful place. They don't take care of the patients,…read morewhen I go visit my brother he's always dirty, hasn't been showered in days, no grooming his nails are long and full of fungus, his teeth are not brushed. He gets sick and they never inform my mother or me about his conditions. I don't care if it like a urine infection but let me know !! They never do and when I try and call them to ask about my brother they take about 30minutes to pick up a phone call even the security said I see them at the desk but they are not picking up let's keep trying till they pick up. It's so sad because they are suppose to be helping and taking care of patients.

This review is for Elmy Senior care at home services division…read more My 90-year-old mom was stuck in a nursing home in Manhattan in 2021 and we had trouble getting her out because she needed 24/7 at home care. Fortunately, a social worker there told us about Elmy. So, six months ago we were finally able to get her back to her apartment with Elmy providing 24-hour care (the aides work 12-hour shifts.) The women they have sent have all been very caring and respectful. Especially Annette and Aretha who we really consider like family now. They are extremely professional and many have worked in nursing homes so they know how to deal with dementia and other age related issues. I feel so fortunate that we found them and I can't recommend them enough.

Highly unprofessional and disorganized. My service coordinator resigned and no one was available to…read morehandle my child's case. I contacted the manager multiple times as it was time sensitive and never got a call back. When I finally got a hold of the manager, she gave me false information and ultimately transferred my case (without my consent) to a worse agency!

I would give 6 stars if I could. Dr. Soliman and all the staff were very kind and helpful for all…read moremy appointments. I was able to get my life back after a very serious lower body injury.

A+++++ Physical Therapy. This place has been nothing short of INCREDIBLE…read more They go above and beyond to really listen to each and every client. They make booking super easy and painless and I really appreciate how friendly everyone is that works there also! Highly recommended!