If I could give them zero stars, I would... We have been loyal customers for over FIVE years!! We recently moved into a new house. Immediately, we started having issues with the gauge on the new propane tank that we lease from them. We blew threw $200 of propane in 10 days (11/30/19- 12/10/19). I had them come out to check the system because something did not seem right. They claimed to have fixed the gauge, gave us a $50 credit, and called it good. We put another $200 in the tank on 12/11/19 and this time, we were checking the gauge every few days to make sure that we didn't blow threw it as quickly. On Saturday 1/4/20, our heater stopped working and we had a faint smell of gas in the house. I checked the tank and it read 22%. A few hours later (same day), I checked the tank again and it read 0%. I called Silver Valley thinking we had a leak. The after hours exchange told me they'd send someone right out. I got a call from the driver, Mario, an hour later stating that he knew exactly which house we lived in and that you have to tap the gauge on the tank to get an accurate reading because it gets frozen. I explained to Mario that it was near 70 degrees outside and that it definitely was not "frozen". Furthermore, didn't you guys JUST come out for this same reason a few weeks ago?! Nonetheless, I asked him to come out to deliver since we were completely out of propane, we have two small children, no heater, and no hot water. He said they were closed till Monday and that we'd have to call and schedule a delivery then....RIDICULOUS...
Even more ridiculous, it is Tuesday, I still have not called to schedule a delivery due to funds and they came onto my property today while I was at work, without permission or notifying us, and took their tank. WHAT A JOKE!!! This is how you treat your loyal customers???
I have called a different propane provider, and they will be at my house tomorrow to deliver a functioning tank/gauge and will be charging us $1.60 LESS per gallon than what we recently paid with Silver Valley. read more