Hospitals are overwhelmed with people, often undocumented, using them for minor medical care. This…read morecreates long waits to get in. I sat in a hallway from 10am to 10pm after being brought in by ambulance. I finally got a room in the ER and within 2 hours was admitted to the hospital. Once in a room, the care was excellent and the rooms were private - this is critical because there are people who snore or are disruptive. The food was very good for a hospital, yet the call in order system needs to be updated to an app. The hospital took care of my issue once it was identified and I was released 5 days later. It is the best hospital stay I have had. The staff were excellent and available when called. There are lots of people leaving negative reviews for things beyond the control of the hospital or for following protocols. Doctors and nurses have to follow standardized procedures, so complaining they did not make an exception is not indicative of the care you will receive. I would not hesitate to go back if I need medical care. I had an excellent experience overall. The only room for improvement is more space for patients in the ER out of the hallway.

I have a friend in Autumn Lake. She has a foley and a drain because she has an infection. She needs…read morea CAT but the Adventist hospital says they will not give her a CAT scan. Adventist hospital is where she got the drain back in October and again in November. Autumn Lake called me and asked me if I will take her to a local radiology clinic to have the CAT scan done Somebody make this make sense please??

I'm very disappointed with my experience at this urgent care. We have been waiting for almost 3…read morehours and my brother is in significant pain with difficulty walking, yet we have not been seen or given any clear updates about the wait time. I understand that urgent care centers can get busy, but the lack of communication and long delay is very concerning, especially for patients who are in pain. When we asked about timing, we were not given a clear answer, which makes the situation even more frustrating. Because of the long wait and my brother's worsening condition, we are now considering leaving without being seen. This experience has been very stressful and not what we expected from a medical facility.

The wait time is crazy. Waited over an hour and a half to see someone even with an appointment. You…read moremight as well go to the emergency room.

I've been going to Kelly Collaborative for years and the treatment I have received from the staff…read morethere has been stellar, most especially from Dr. Kelly, P.A. Kennedy Lewis, and Dr. Tal. Most recently my jaw was injured by an anesthesiologist at a hospital during an endoscopy. I was in severe pain, could not talk or close my mouth, yet was offered little help or advice there and was sent home. I was tempted to go to the E.R., but that would have been a $1300 copay. That evening, my sister called Kelly Collaborative and spoke to the on-call P.A. and was able to make an appointment for the next morning with Dr. Kelly. The Dr. could see there was a possible jaw dislocation and referred me to an ENT walk-in clinic right down the road so that I could see an ENT specialist. Literally within an hour my problem was diagnosed (dislocated jaw), relocated, and I was almost completely pain-free. Without Dr. Kelly's experience, skill, and knowledge of the perfect specialist to see, I hate to think of how much pain I could still be in. Thank you so much Dr. Kelly and Kelly Collaborative!

I've been a patient here for over 5 years, but my recent experience was unacceptable. I scheduled…read morean appointment in July for September, only to get a last-minute call the same morning saying it was canceled because the schedule was "frozen." The call was handled rudely and unprofessionally, and I was told the next available appointment wouldn't be until mid-October. After waiting over a month and rearranging work, this level of disregard for patients is extremely disappointing. Will find a new PCP.

If you need a birth certificate - do not waste your time. Mondays and Wednesdays they claim to have…read morewalk-in availability 8:30-10:30am. What they do not tell you on the website is they only accept 20 people in those hours. I drove 50 min for them to tell me, "we already served 20 people today". Whoever runs this place probably runs the county in general which is why MoCo is a dumpster fire.

I tried to get a covid test yesterday at St Martin's Church in Gaitherburg, as listed on the…read moreCounty's covid testing website. It was a mess, There were hundreds of cars and people milling around. Lucky for me I smelled a rat and turned around and went home. Those who stayed found out there were no tests and no-one there to administer them The County apparently posted bad information. I hope whoever is responsible for that error is held to account.

i was late but still takin in.... thanks cci i drove almost…read more20 miles to get here. Traffic sucks. Hopefully I dont haveto come here. Thanks again.

I have been going to this place for years. Me and my children. I have severe eczema and when i…read moreneeded ointments... they would prescribe it. There was a new doctor and that doctor did not want to prescribe what i needed and they left me hanging without my medicine. I will never use their service again after they cared so little for my health! Getting worse every year!

I have walked around this campus many of times via the Bethesda Trolley Trail, & always took a…read moreinterest in what I could see through the black wrought iron fence. Today, I got the chance to experience what the nation's top medical research agency had to offer. First & foremost, if you do not have to drive, PLEASE take Metro...hindsight regarding parking is most absolutely 20/20. Plus a little exercise doesn't hurt anybody. I had an interview today, yet not before the 'screening for access' took place: Pull vehicle forward. Turn off engine. Leave door open. & then take all of your belongings, including every piece of computer & or electronic devices on your person. While the vehicle was getting screened, so was I. After a few minutes of having my ID scanned more ways than one, providing the small piece of paper from the initial license plate log in, I was giving a temporary visitor pass with a full headshot & my name displayed. I was then allowed to go on my way. A way that took 30 minutes of following the map to the dedicated building. Actually, locating the building only took 10 minutes with a couple of u-turns here & there, yet finding parking was the most time consumption. Kudos to the NIH police officer off the Old G-Town Road gateway entry for pointing me in the right direction to a MLP (Multi-Level Parking garage) that had spaces available. I'm sure if I passed him one more time, he would not have been as friendly. :-) Although I arrived 45 minutes early, I was now against the clock from finding the building & a parking space. & in clutch mode, the kind spirited parking attendant MLP-6 heard my internal plea & told me to leave my keys with her & to be on my way...THANK YOU Ms. T -working the AM shift! After a few more friendly fingers pointing me in the right direction, I arrived to the laboratory, one of many massive laboratories housed in one building. Well perhaps I knocked on the wrong door at first, yet the Lab Techs & eventually the Lab Manager were all very nice turning me around to the appropriate laboratory. Every facet of a person I crossed paths with today, whether maintenance, law enforcement-security check in, clinical, scientific, & even an Educator, was simply pleasant & helpful. I can only imagine the camaraderie amongst everyone within these 27 different institutes that makes up NIH. & their own personal stamp in discovering innovations to improve health & or save lives. What an amazing & well manicured campus of greenery, LEED buildings, handicap parking spaces, parking buildings (mostly for permit holders), LED crosswalks, & of course the never ending maze of getting around.

This place truly is a campus, and much reminded me of being at college, but its a government…read morehealthcare and research facility. Driving and parking can be tricky as its right off 355, I'd encourage you to take public transit if you can. There are many, many buildings including a hospital onsite as well as many other offices. When arriving if you're not a staff member you'll need to go in through one of the main entry buildings. There is one literally steps from the Medical Center Station, be sure to bring a government issued photo ID, and the security screening process is similar to what you'd encounter at the airport. Depending on the time of day the lines can be pretty long. Once through the security area you head out the door and there are various shuttle buses that will take you around campus, just be sure to take the correct bus as some buses make stops to other NIH buildings not on the main campus. This place is pretty self contained, there's cafeterias in some of the buildings, a credit union on-site, and plenty of nice paths to walk around. On the campus you'll find a unique mix of really old buildings, mid-century buildings, and newer modern buildings. I was in one of the mid-century buildings and it needed some refreshing. I was here for a meeting and the meeting facilities were nice although basic which is what I've come to expect at a government facility. Although the room was spacious and accommodated the group that was in attendance. Overall a nice place, people who worked there were approachable as I wasn't quite sure where I was headed. Although if you're there for an event or meeting, I'd advise getting there at least 45 minutes ahead of time if you want to be on time.

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

I have only ventured to this facility/free clinic once but I am giving it four stars (cannot give…read moreit five because I am still new to the facility) because it provides medical care to those who are undocumented, lack insurance, or limited in their financing even with insurance. We need more of these types of clinics in the area and I respect what they do for those who have far less than what the average person may have. I am looking forward to volunteering my services here and seeing how I too can reach those in need

Unacceptable medical care from P.A. Who you are forced to see unless you pay for the concierge…read moreservice and pay out of pocket.

I would NOT RECOMMEND this practice. This USED TO be a great practice before Dr Marshall moved to…read moreconcierge care two years ago. Now I only see NPs without signing up for concierge care. And the last straw for me was when the current non-concierge practice actually WANTED ME TO WAIT IN PAIN AND SEVERE DISCOMFORT FOR SEVERAL DAYS, instead of just prescribing antibiotics for a urinary infection. They wanted me to wait come in for urinalysis and wait for 3 days for the results before they would provide me relief. In the past they have prescribed antibiotics for immediate relief before without a fuss. But the new practice has no qualms about having women patients suffer for a few days.