March 19, 2025: I had an appt today scheduled at 11:30 AM for torquing of implants (tightening). I…read moregot there on time sat in the waiting room for maybe 5 minutes before being taken back, and xrays done. I wait and wait . An hour goes by (12:30).... and I go to the reception desk and I tell the receptionist in the most calmest voice possible, "Hey, I've been sitting back there for an hour, and have not been seen , yet. " The receptionist apologized, and said that someone else's surgery is running over. I said I understand this, and it's not your fault. But no one has comeback there since bringing me in, and if I need to come on another day then I will, or if I'd known that the previous appointment was going to run over, I would have come at a later time . The receptionist said hold on a minute and let me talk to her (Dr. Summers). As she went back, the other staff member asked what I came in for, and I told her. "Torquing." The staff member responded, "Yeah, that usually doesn't take long. " In which I responded, "Yeah, that's the impression I got." I told the staff member that I would sit down in the waiting area while they figured out what was going to happen at this point. As I sit down, I notice others in the waiting room at this point, in which I know would be waiting just as long also, if my appt was an hour earlier and I hadn't been seen yet. Two minutes later, the staff member came to the door and said she's in the room. I go in, she's looking at the materials that the staff member laid out an hour prior and says she's just checking it. Asked if I had any issues with the implants, and proceeds to tighten them this is at 12:34. (She left in the middle of one procedure for approximately 2 minutes to do this.) This means I could have left 2 minutes after of being there, which is my first and main concern.
My second concern is that after an hour of sitting in the back, no one came to check on me or update me on the delay. If I had a health issue going on, I could've passed out and no one would've come back to know, even after an hour.
So to future/considering patients, unless things improve... Dr. Summers is great at her job true enough. However, I don't know if it's her avoiding time management/estimations or scheduling. Most professionals know how long their procedures will take, and take said information into account when scheduling, but I have not seen that here. And it could make a world of difference for her and the success of this practice.
Or even just splitting the day doing surgeries from opening hours to two hours prior to closing, and using those last two hours on simple things that only take a minute or two such a torquing.
Future or considering patients- If nothing improves at this practice, take a family member with you in case you're left waiting for an hour without being checked on, or also call before going to make sure that another person's appointment isn't going to overlap your appointment by an hour.
*Also, please see the google review left by another person 5 days prior to my experience.*
