I am more than displeased with the attitude and treatment that was given my fiance' and me when we asked about a refund on our deposit, after cancelling. Let me start off by saying that I am not a hard person to please. I ask for common courtesies, like most folks. I am also very intelligent, understand business, and understand the legal system. A signed contract is binding, and I am aware of that concept. However, contracts can be amended, especially in extenuating circumstances. And, especially if the individual in question is the sole proprietor of the company.
Let me lay out the situation: We have been planning a May 2013 wedding, since March 2012. Possibly prematurely, we signed a contract with Silver Hearth Lodge for a date in May. My brother is a Special Ops pilot, Captain, in the United States Air Force. He is on a deployment schedule that changes on a VERY regular basis. You don't argue with uncle Sam! As the original date was set, he was not due to deploy, to fight for our freedoms. As time has passed we have discovered that he will be on deployment to an unknown location in the middle east on our wedding day. Now, my brother is my best friend, confident, biggest supporter, worst critic; an all-around important guy in my life. I wouldn't dare not have him available for my special day, if I can help it.
Fast forward to today, October 29, 2012 around 12:15 P.M: I put in a phone call to one Mr. Bob Johnston, owner of the all-mighty Silver Hearth Lodge. I explained the situation and informed him that we will be switching the date to one in late February or early March of 2013, in order to have my sweet and courageous bro present. Now, the venue for which this post is written, is outdoors in the mountains. This time of year is not conducive to an evening with the elements, so I wished to cancel my reservation, for which I had already put down a $735 deposit. As kindly as possible, initially, I asked for leniency and mercy in the refund of said deposit. I was told that "the only way to get your deposit back would be to go forward with the event and get it back a number of days later" or "to wait and cancel the event with less than 90 days notice, where you can get your deposit back, but you owe the remainder of the balance" (close the $3k). Some great options, without a slight hint of sympathy or understanding. A little riled but still respectful of the contract I had signed, I asked if there were any way to get the deposit back and again asked for leniency, given the situation. Sir Bob's retort was this: "now Leslie, as I'm sure you've looked at my prices for next year, and that they've doubled, you don't think I would go up to the bride and groom and say 'hey, I've raised my prices. Can you show me some leniency and give me more money" , " you don't think I go up to the bride on her wedding day when she asks for more something-or-other in the bridal suite and say ' hey you asked for this, why don't you show me a little leniency and give me some more money". At this point, I decided that Bob was being a bit condescending, shared that info with him, told him to have a nice day and good luck with this business, and rapidly hung up the phone.
At this point, I decided to call my fiance' (THE MAN) and tell him the situation. He takes it upon himself to see if there is any way he can reason to this man's sensibility and compassion for people (as he seemed so greatly incensed with before we signed over a big check). He proceeded to tell this not-so-gentleman that I've been having severe migraines and have spent lots of time trying to reason with the decision to have a wedding without my partner in crime in attendance. Again, this was to no avail. As my love told the man that we would really appreciate some kindness in receiving a third of our deposit because we are making a concession to allow my brother who is fighting for our freedom, serving our country, to attend, he replied with this: " I don't care about our service men. I have been in investment banking and other jobs that if you knew what I did you would understand why" Hmmmm, interesting.
This my good, sensible people is why I implore you to think about the decision you're making for the most important day of your life. Again, I understand policies, but a simple "no, I can't do it, that's our policy" would have sufficed. Instead, it was made intensely personal and insulting to our intelligence. I would also like to note that I am a veteran, have several veterans in my family, have several current service members in my family, and a greatly appreciate what our servicemen and women do for this country every day. Maybe he should have chosen his words a bit more wisely. Just a little something to chew on :) May God bless! read more