I have to go to SILVAN Fisketorvet because I don't have a car and I live close by, and I do have an apartment that needs some extra love and care..
Most of the staff there try to help you, but do not go out of their way to help you, but aren't rude either. The problem is probably that many of them do not know enough to always be of any help. Maybe because they are under 18 years.
I like that they often have a cheaper version and a more expensive version to choose from. Too bad that the cheaper version often is so bad that you may not just buy it any case.
Last time I was there I asked for help to fetch something off a high shelf. The young man that helped me, sure did help me, but did nothing to take the edge of my embarassment from asking for help with such a task.
2 weeks ago I made a purchase online, a "minidrivhus" to be picked up at the store. It costed 75 kr, and it said 18 items were available in stock. Then 1 week later they call me to inform that the item was sold out, and that the homepage was not reflecting the stock properly. They offer to return my money. So I order it from Silvan online instead, paying 60 kr in p&p. Then the very same day that I pick the item up from Fötex Fisketorvet (they have post service), I see the same item now in stock at Silvan Fisketorvet. Was it really so hard to inform me that if I would wait a week they would have it in stock again, and save me those 60 kr for p&p??
So, Silvan is really a do it yourself store. You have to do everything yourself. Well. Mostly anyway. read more