HORRIBLE!!! I called to make an appointment for an eye exam. The person I spoke with was nasty,…read morecondescending, unprofessional and utterly incompetent. She didn't even know the answers to simple questions about eye exams and had to put me on hold for over 10 min so she could check with her supervisor. Then she didn't know the price of the contact lens fitting exam. Then, when I asked if they accept my insurance it was impossible to get a straightforward answer it was clear she had no clue what she was saying. Later, I called their other location to doublecheck and got completely different answers. It was also an ordeal. Again, the person I spoke with was rude and abrupt. They are so vague about insurances they accept, or about the final cost you can expect to pay. Then they e-mail forms to sign requiring you to pay upfront for things that are routinely covered by insurance. Everything there is so chaotic and disorganized. And don't even dare ask another question because you will be snapped at. I can only imagine when one gets a bill from them. Most likely you will be overcharged and nobody in their office will cooperate with you to resolve any billing issues.....or even understand what you are calling about. Not the sharpest knives in the drawer, to say the very least. Stay away from this practice!!!!!!

The immediate response to my original review completely changed my view of this practice. Everyone…read moreI spoke to acted in the most respectful, caring and professional manner

I had an issue with a cataract surgery that didn't go well. I was introduced to CT Eye and Dr…read moreCervantes after eliminating all possible choices, performed a cornea transplant that went perfectly!! I see better in that eye than I ever did!!

I wish I could give 1 million stars! I have been contending with bouts of inflammatory keratitis…read moresince 2019 and have been under Dr. Cervantes' care since the start. I had been doing well for over a year with no flare-ups, but this weekend, I developed a pretty severe case. Of course, the symptoms didn't manifest until Saturday morning, and I had an event on Sunday that I really did not want to miss. Fortunately, Dr. Cervantes was on call for the practice. I called the answering service and immediately received a callback. Dr. Cervantes could have easily told me to go to the ER and follow up with him on Monday. But he didn't. He met me at the office on both Saturday and Sunday and treated me in person. I was able to attend and enjoy my event on Sunday. Dr. Cervantes is a truly caring doctor. The office staff is equally as wonderful and got me in again on Monday to make sure we were headed in the right direction. I am truly grateful for the wonderful care I have received from Dr. Cervantes and his staff, and I cannot recommend Connecticut Eye Specialists highly enough!

Dr Kostina is an Ophthalmologist who I was referred to by a friend who is also practicing. She…read morespecializes in neurology opthomology and she is very professional and knows her field of medicine. I trust her explicitly with m care.

My wife and I left the Eye care Group today for ever. We didn't really have a problem with the…read moredoctors. We had a problem with over booking and the help. Young man was very insensitive to our situation. AND RUDE. Two weeks in a row we had 2:15 appointments. At 3:30 we hadn't seen the doctor yet! After the check in the young man was given my wife's file. He presided down the hall and was doing something on a computer. While cit catting with co workers. After that he went in to one of the rooms to talk to another co worker. 25 minutes after her initial appointment he proceeded to call her. I explained that my wife had a 4:00pm appointment else where, and could we be seen in the next hour and a half. His answer was = We don't work by time, we go by patients. And there are 8 in front of you. if each patient took 15 minutes which they take much more than that. That's 2 hours ! That is not expectable. Many of the other patients were complaining also, how many left? They thing they have the only show in town. Many of business that have thought that way are not in business anymore ! Who ever runs that office better wake up and watch what's going on.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Dr. Seth Meskin - Please read. My first experience at Eye Physicians & Surgeons PC - walked in to…read morea very nice office. The lady at the front desk greeted me by saying my insurance is not active. After realizing her mistake she said I needed to pay a $40 co-pay, which I did not have to pay. She said if I did not pay it now they would add a fee to the $40 when they bill me. The office manager was not much better, asking me to sign a form that a service that was covered, I still needed to sign that I would be responsible for it. Did nt make any sense at all - then she said I was good. Wow, I almost walked out due to their rudeness and miss reputation However, Erica made up for the unprofessional treatment the front desk showed me. And Dr Hardik Patel was kind and thorough durning his exam and treatment. I am sure that management has no idea how unprofessional the front desk staff is. Maybe they should send in a "Ghost" patient so they can see for themselves.

Exceptional! My new puppy took a playful swipe at my eye--fortunately Dr.Gewirtz rescued eye, but…read morethe cornea damage was serious. Dr. Meskin saw me at 8:30 on a Saturday, provided advice that ensured sight was saved, that infection had decreased, alleviated fear and enabled me to resume driving soon after. Expertise noteworthy, but appreciated even more his seeing me so promptly and reassurance (see lot of this injury.)

I realized that Yelp had not posted this review in the correct place! I wrote this after my last…read moreappointment April 2019 with Dr. Philip Silverstone. It's was placed under Eye Physicians & Surgeons in general?? I'm a rather difficult patient... ask my significant other he is a Dentist! When it comes to anything eye related . I can't even touch my own eyes! People with such phobias typically need to seek out Doctors with incredible skill, a calming manor and a great deal of patience-or we would never get through an eye exam. Dr. Silverstone is exactly that kind of Doctor! Mine for many years. He is also the "go to" Doc for many medical professionals in our community. I can now say with total impunity I do not equate eye surgery with being set on fire. That's Trust! In addition, he happens to have a superb assisting staff (patient care). My experience was with his assistant C.J- was wonderful she is the gold standard! Note: You will need to to keep a tight follow on your prescriptions, and be very clear and firm with front desk as to what you need and when you need it- it's a busy practice so it's understandable, and I'm happy to overlook this, for such a terrific Doctor like Philip Silverstone. Thank you!

The man is rude, I'm a caregiver for my 87 year old grandmother who had an eye problem, so I…read morebrought her to the Dr. and the guy spend 10 minutes yelling at me because I didn't realize her eyelid was rolling in on itself. I'm 38 years old never heard of it. It's a year later now and the problem has come back but my grandmother is in the middle of a terrible UTI and is no shape to stand never mind go to the Dr, I told him that I just needed him to write out a prescription of the same eye drops he gave her last time which helped so I can use them to help her until the antibiotics do there job and she back on her feet and I get her right down their. Her eye is so bad and she's is so uncomfortable with it. But he said no. That's not possible and the best appointment I have is September 8th which is 2 weeks from now. I'm floored!! What a POS!!

Had cataract surgery. Preop procedure skipped discussion on lens choices. Sedation was not…read moreeffective and no titration was done. Remembering every detail turned a routine into a sharp stick in the eye. I am thinking the nurse missed the vein and went into the back of the hand, sedation generally works, on me. Switched md...

very rude staff! I could hear from the waiting room how rude they were to patients on the phone!…read morethen they would talk about them when they hung up. this office still makes you have to call from the parking lot! they want to know your vaccine status for covid and insist you still wear a mask and above the nose. The nurse was so snarky. my mask came down under my nose and she barked at me to leave it above my nose at all times. I was doing the eye exam and they were fogging up. she said that's too bad you will get used to it but you must leave it up at all times. I walked out of the office in disgust never seeing the doctor!!!

Horrible receptionist. Very rude and not welcoming to non English speakers. Absolutely horrible…read morethat she sways a person with her hand when she doesn't want to deal with making an appointment. Not professional at all an extremely rude.

I had a great visit with Dr. Bacal. He was really friendly and made sure to explain everything to…read moreme. His office was clean and the staff was really pleasant. Dr. Bacal preformed a perfect surgery, and explained the whole procedure to me so I knew what was going on. He was also extremely knowledgable and I felt confident that he knew what he was doing.