AAA always sends Carpenter's and I've never had a bad experience. They're always friendly and…read morepolite and get the job done quickly and efficiently. I wouldn't hesitate to call them for anything.

Didn't read the other one star review BUT, I've dealt with the owner a couple times and he was very…read morepleasant to deal with and was fair on his charges. I've also dealt with one employee that came to my residence in the small service truck. He was totally professional, very polite and very efficient at his job. Personally from my experience I would recommend these guys all day long. Kudos.

I've done business with this company on multiple occasions, and they have never let me down in…read moreterms of customer service or quality of the products. Back in 2017, I purchased one of their 960-DLX blast cabinets, including an upgrade to their commercial 180-DC dust collector, and a number of other smaller accessories. This was quite an investment, thousands of dollars, but the ordering process could not have been smoother. Despite having the blast cabinet arrived damaged (due entirely to the negligence of the freight company, 'Roadrunner Transportation', who drove a forklift into the crate), TP Tools went above and beyond to make it right. Not only did they arrange for a speedy replacement, but they also ensured that said replacement was not shipped with the same company (they work with several freight lines). The second cabinet arrived quickly and was flawless (see pics) and since then we have been absolutely thrilled with the unit. The blast cabinet functions flawlessly, especially when paired with the upgraded dust collector I mentioned. It does exactly what it claims to do, and works many times better than the bargain basement equipment we had been using before. Fit and finish on every inch of these things is top notch, with the level of build quality that puts cheap Chinese imports to shame. Once you've owned and operated one, you immediately come to understand the distinction, and that Made in USA is worth the premium over the import garbage that everyone else is peddling. Last but not least, I specifically want to call out my appreciation for Jim at TP Tools, who has been an absolute pleasure to deal with and is a true asset to the company. I am first to admit that I am not always an easy customer to deal with, especially when a very expensive product arrives damaged, but Jim always maintained an even keel and a solution focused attitude in every interaction I had with him. His level of professionalism, and ability to resolve the situation so deftly, is the reason I continue to do business with TP tools and why I just made another big purchase in the last few days. I will happily use this company in the future and highly recommend not just their fantastic products but also their outstanding customer service.

I had some questions about the Scatt Blast accessories I was looking to purchase and have sent 3…read moremessages through TP Tools website via contact us and have never received a reply! If you can't take the time to answer questions, then how can you expect customers to buy your products? I contacted a couple other companies regarding their equipment and received a response immediately.

Had the unfortunate mishap, of a flat tire on the way in town off Rte 7, on the way to a wake of my…read moreadopted gram in Hubbard, that recently passed. After the run around with Triple AAA, taking awhile to get to me...choose this place and was satisfied. Honest, reliable, friendly staff..not thrilled on needing three more tires..happens on Buffalo NY roads. Highly recommend if your local, or out of town and find yourself needing service, wait was not even an hour.

Dave & crew are always prompt, responsive, and give full explanation of work done (and needing…read moredone). Pricing is reasonable and staff is knowledgeable and go out of their way to help! Wouldn't take my care anywhere else

We had jason do some vinyl graphics for our windows, and our inside walls. talk about professional…read moreand reasonable prices. He is very attentive, friendly, and great to work with. from emailng him a file and him coming out to install, it took less than a week! Highly recommend.

Glad to see only the negative review, as this is the best VW//audi/porsche/bmw shop in the area and…read morethey absolutely don't need any more business, particularly from the other reviewer who sounds like they bought a used BMW without ANY idea what that can entail.

My name Deborah Greiner I took my vehicle to DreamWorks October 17th 2023 to have him check out the…read morecodes on my Dash he had my 2012 BMW X5 for almost 90 days he had it two months the first time told me it was fixed some kind of computer glitch or whatever and that he changed out to Sonos valves he charged me $2,060 I had the car 2 days and it started doing the same thing so I took it back after him having it almost 6 more weeks I called there to tell him that I was going to be stopping there because I had no return phone calls from him for over 10 days as I was leaving the message he grabbed the phone answered it told me he was actually working on it at that moment in the garage he told me it was done by the end of the day this was at 1:30 in the afternoon he had someone else call me at 5:30 and tell me that my vehicle was ready I was also told that the new fee would be $1,960 I immediately responded saying that I was not going to pay him another $2,000 when I had already paid him to fix it once they put me on hold this young guy comes back to the phone and proceeds to tell me that now there is another issue with my car I said what do you mean he said your engine is knocking now Josh the mechanic had changed out the timing belts or chains whatever it was he did damaged my engine I had to actually get it towed from there because I could not even drive it after he had it all that time on top of that when I got it to another garage for them to look at it they informed me that there was an old battery in it with a dead cell that was not even hooked up I had bought a brand new battery for $274 months before this ever happened so on top of destroying my vehicle he also stole my battery I am now fighting with his insurance company Erie Insurance I filed a claim I want him to be responsible and replace my engine

Had an electrical problem the Saturday evening after thanksgiving and called in just before closing…read moretime. Mike said to bring the car in the next morning and they could fit us in before our trip back home. Mike was there the next morning and had the tests run twice for us just to make sure we'd be okay to make the long drive home. Car made it back safe and sound and we had the car looked at by our hometown mechanic - the problem turned out to be a bad ignition switch. We were impressed with everyone's professionalism and courtesy at the Boardman location, and especially their efforts to get the car checked out promptly for us when we were in a bind. Wait time was a bit long due to a full schedule that day, but honestly -- what other shops are even open on Sundays?

First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.