Mr. Wyland's art is amazing, but the customer service at this particular gallery leaves something to be desired. I purchased two pieces there three months ago, and I still do not have them. When I purchase the pieces, no mention was made of how long it would take to get the pieces, but on the invoice, the dealer wrote "Pick up in a week". I assumed I would get a call or e-mail when they were in, but after about two weeks, I was getting antsy, so I called the gallery. My dealer was not there, and the person I talked to couldn't tell me anything about my order. They took a message for my dealer, but I did not hear back from anyone. About a week later, I called again, with no answer, so I drove from Waikiki to Ko Olina to check in person. When I got there, again, my dealer was not working, and no one there could tell me anything about my order...message left, again. A few days later, I finally got a call back, only to hear that the pieces were not in, but that I would get a call when they were ready. At this point, it had been a month since my purchase. Over the next month, I called a couple more times just to get an update, but my dealer was never there, and despite leaving messages, I never got a call back. At about the two month mark, I finally get a call from my dealer telling me that my pieces had arrived. I drove back out to Ko Olina that weekend to pick up the pieces, only to find that just one of them had arrived. My dealer had not opened the package and was unaware that the other piece was not there, nor did she have any idea of its status. She said she would check and get back to me. She even offered to drop the pieces off at my home in Ko Olina once the other one arrived. It is now another month later, and despite leaving more messages, I still have heard nothing back. Over three months, I have only ever received one call, no emails, and no art. I am anxious to get my pieces, and I am sure I will enjoy them, I just wish I had purchased them at a different gallery. read more
