KMAF location: Overall great service. The newly completed renovations look great.
One negative:
I radioed ahead 15-20 minutes for our pax car to be plane side on a cold rainy day. They were too busy which is understandable--but if I'm told "it will be plane side" and I forward that response to my pax, then we all lose some credibility when that expectation is not met. If unable, say so. Now that I expect this to be the norm, I have to tell pax that I will ask for their vehicle to be brought plane side, however I will also report that the Signature here doesn't typically follow through with that request. read more