I have never recieved such good service at a shop before, let alone a
children's shoe shop! I purchased my daughter a pair of school shoes in
August and Bev (a member of staff) was helpful, kind and honest. I
travel from Devon every summer to this shoe shop as I know the service
is excellent and my children always have their shoes fitted
exceptionally here (despite one having orthotics and the other having
very wide feet). The shop was full of customers, and with 5 members of
staff working we all recieved excellent service, despite how tired the
staff must have been (they were discussing who was going for lunch next
and it was 4pm!!). I used to shop in Shuzu's Alton branch when it was
open; however, I am thrilled to see that sisters Tammy and Kylie were
still working in Farnboroughs store. They have always given our son and
daughter excellent service with a smile. I feel we are always given the
best expert knowledge on the shoes and their brands, to ensure we do the
best for our children.
My sister visited the shop again today
with her daughter and passes on such excellant feedback. She too got
served by a young girl which gave her excellent service. The main
positive about this shoe shop is that staff will go out of their way to
get a pair of shoes to fit, especially if your children have awkward
feet! I have ordered shoes from Start Rite, Hush Puppies and even from
Germany. The staff are always honest. If my children have not grown they
will NEVER force you to buy a pair of shoes, but suggests you come back
in X amount of time. Overall I wish all shops were like this, well done
to all the members of staff that work here. It is nice to see that over
5 years the same faces are working for ShuZu, even if they are in a
different store. Brilliant stock, always have something to try on and
order in. Thank you. read more