Arranged transportation from home to BWI and back again on either side of a vacation. We were picked up on time for the trip to the airport, but I was somewhat concerned to learn that our driver had apparently been double-booked by Shuttle Wizard and some other customer had been left stranded without his ride when the driver who was supposed to pick him up never got the message (or got it late, anyway). Mistakes happen, however, and I was on my way to the airport without difficulty.
When I got back home, I sent my driver a text to confirm the early morning pickup (half past midnight). He replied that the pickup time he was given was 1:30, despite my confirmation from Shuttle Wizard clearly stating 12:30. He was very apologetic and explained that Shuttle Wizard likely assumed a) that my arrival was international, despite the fact that I entered the country in Dallas and my flight to BWI was domestic, and b) that it would take an hour to clear customs and immigration (which it does not - ever - since I am a Global Entry member). They had my accurate flight information and never checked any of this with me. Of course, our driver was already booked for a 12:30 pickup. As it turns out, my flight was delayed for about 20 minutes, so I only waited about 15 after I got my bags. Could have been much worse.
I'd emphasize that my driver (the same one both trips) was great. I have absolutely no complaints about him at all. It's very clear, however, that Shuttle Wizard's dispatch system is seriously flawed with obvious communication problems on 2/2 trips that I've taken with them. Fortunately, I haven't been on the bad end of either, really, but it certainly gives me pause about using them in the future. Had I been the customer stranded without a ride to the airport, I most certainly would have given them 1 star. read more