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    Shu Uemura

    5.0 (1 review)
    InexpensiveEyelash Service

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    16 years ago

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    The Hair and Beauty Bank

    The Hair and Beauty Bank

    1.0(1 review)
    1.0 mi
    £££

    Broadmead Branch I…read morehad my nails done on a Saturday with my partner as the had a 1/2 price offer going.Four days after having the shellac treatment on my nails the ends started chipping. The technician even said to both of us whilst doing our nails that the shellac should last well over 2 weeks and hers were on for over 4 weeks of hard wearing. So in my disappointment I called up and spoke to the technician who informed me that she couldn't fit me in earlier than the Thursday after. During this time my partner had to remove all hers as there were hairline cracks all over her nails. I need to state that I work in an office and there is no hard wear and tear with regards to my nails. The technician simply failed to take the shellac over the tips of my nails hence the nails would chip at the most inopportune times. As the nails were chipping badly I walked in on the Monday to see if there was any way they could have fitted me in since I was off work. I spoke to the manager who informed me that they do not guarantee the Shellac over a week but that they would be happy to service it on Thursday at 6.45. This was yesterday and I arrived at 6.30 to find the shop closed. So I sent an email asking whether I could come in on the Saturday to get this resolved. The manager informed me that I can come in but that I would be charged again! As the nails were on for too long (due to no fault of my own as they could not fit me in). I informed her that I would write a review on google and she then proceeded to inform me that she would then take me to court. Good luck with that!!! Very poor customer service and very poor management to Renege on an agreement. If it was up to me I would have attended Monday or earlier and had it done but the delay was entirely due to their postponement. Here I am now out of pocket with chipped nails and a refusal from the company that fitted them not to make good on their promise. Am very disappointed with the lack of service and would not recommend the hair and beauty bank Broadmead to my worst enemy due to a lack of customer satisfaction guarantee and their inability to honour previous agreements..

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    Shu Uemura - eyelashservice - Updated May 2026

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