Heather is a truly caring APN. So happy to have her taking care of us!Also respectfully and a…read morelistener!!

The office staff at DR Barry Hendrix office does not go out of their way to get to know clients, to…read morehelp clients or to accommodate clients. Three different staff members (front staff) will give clients, three different answers. They are rude on the telephone, will not answer basic questions and will get quite antsy when it's something they don't know the answer to. They will actually tell you to call your previous physician for an answer to a problem you've seen them about. The DR's may be ok, but you are only with the DR's for a few minutes. This all concerns the office staff. The office staff can make or break a business and this office staff is falling short, in fact at the complete bottom.

I've been coming here since I was a baby and they're always so nice! The waiting times can…read moresometimes be a bit long, especially during flu seasons, but it's worth the wait. Suzanne is the best nurse practitioner I've ever had and she always helps as much as she can.

From the owner: Burchfield Family Medicine offers a wide variety of medical services including, but not limited to,…read moreInternal Medicine, Pediatrics, Gynecology, Allergy Testing, Immunotherapy, Minor Surgery, and Laboratory.

Lack of professional communication with patients with respect to scheduling appointments. Cut off…read morevital prescriptions for patients not making follow up appointments. The provider should schedule and notify patients of required appointments not cut off their meds without warning or notice.

Toni Garner keeps getting my medications wrong, confusing me with another patient. very…read moreunprofessional

i am a licensed benefit adviser and i have called them to find out if they accept humana gold hmo…read moreplan or not for one of my client , but the lady who claimed to be a office manager could not answer my question, she does not even know what kind of plans they accept, she told me that they are contracted with humana but not sure if they accept hmo plan or not, she did not even bother to take an extra look to satisfy my inquiry but any way it was so inconvenient for me and i am helping them to select another doctor now where they can get a good customer service

From the owner: Specializing in: - Physicians & Surgeons, Family Medicine &…read moreGeneral Practice - Physicians & Surgeons

It should not take 30 minutes to get someone on the phone. And then when you get transferred to the…read moreappointment desk no one answers so you have to hang up and start all over. The doctors are great but it's almost impossible to get someone to make an appointment.

They are terrible. I have hypothyroidism and can never seem to get my refills on time because the…read morenurses never answer the phones or return calls. My boyfriend broke his arm and went there. They were supposed to be making an appointment for him at an Orthopedic doctor in Jonesboro to reset his arm. He sat at home with a broke arm for two days. He finally called the doctor in Jonesboro to see when they could get him in and turns out the Doctors Clinic hadn't even sent them the paper work or X-rays they needed. Their computer system is super slow and hard to work. The nurse taking the information literally had to pull up Google and search how to use their computer system and the name of a lower arm (wrist) so she could get an x-ray for my boyfriend. She them couldn't remember her passwords and had to go "find" them and left us sitting there forever with my boyfriends arm broke. It's a terrible place. We will not be using it again.