This property has bed bugs. I had a severe reaction to the bed bugs, as pictured.
My cousin reserved a cottage for her, my mom, and I for September 27-30, 2024 so we could attend Ocean's Calling music festival.
I woke up on the morning of September 28 with bed bug bites across my hands/wrists, knee, face, neck, and stomach. As you can see in the photos, I had an allergic reaction which necessitated a $300 trip to Urgent Care, 2 shots, and 6 days of medication.
We reported this to the property early on the 28th and were told we would receive a full refund. After vacating the property -- which cost an additional $220 in parking fees after we had to find a last minute place to stay -- the manager recanted and said that we would not receive a full refund, but might get a partial refund after they completed their own investigation into the cottage. Nobody came to check on us that morning, and nobody seems to care.
Given that there was another review of bed bugs in September -- which unfortunately we did not see as we had booked this in March -- I don't feel that the property is safe or cares about the safety of its guests. Either there are bed bugs in more than one cottage or we were willfully placed in a cottage that they knew had bed bugs.
We missed the festival as my blistering was too severe to attend, and I still have widespread blistering on my face and hands that makes it difficult to complete my work or daily tasks. I am on a strict medication regiment all week to try to clear up the inflammation and itching. All of my clothes had to go in the trash.
This has been a nightmare. I would never recommend this property. read more