I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.

Family and I went in to look at new shoes for our daughter and my self, as always we are casually…read moreapproached by employees with offers to help and as usual we decline. As my wife helped our daughter I went off to find new shoes for me, while I browsing an employee by the name of Issac who already asked if we needed help was walking by and took notice and with out asking and with great instinct showed me another shoe that resulted in being exactly what I was needing. He was spot on to notice my flat feet and went out of his way to ensure that the show I purchased not only looked good but would be the correct fit and support for me. During our encounter he never tried to up sell me or pressure me into a more expensive pair in fact he did the opposite. If the owner of this location reads this or someone in the hierarchy this is quality service do what you must to keep this man around he is was awesome.

I have shopped here quite a few times and every time it's a let down. The selection is terrible I…read moreeither leave with nothing or a substitute for what I really wanted. Overall their customer service isn't great either. Staff is far from helpful and not very engaging. There is one women in particular who is rude and argumentative, she's middle age slim with long dark hair. I shop here out of necessity not for any other reason.

The worse customer service I have ever experienced in this store! Today I went in with my receipt…read moreand 2 items to exchange or get a gift card for. The debit card that the items were purchased on is no longer active due to switching Banks. The lady at the counter did not have a clue how to handle my return so she called the manager. They ran the receipt and put my 87.00 back to that card after I had told them We no longer have it. I asked the manager would not void their mistake and did not give my gift card. I asked them to call corporate for help they would not and said I could not take my merchandise back with me!!! I was so upset when leaving that store. I did have a verbal altercation with the rudest manager I have ever met. They kept my things, I called corporate and they are looking into this for a resolution! A horrible experience

Still one star, 10 am 2 registers open actually only 1 register and customer service, seems they…read morealways have the disabled girl working the hardest while the rest of the employees are walking around avoiding customers ( my opinion) I recommend the new Bern location at least their shelves are stocked and you have the option of sizes to pick from not just extra small and XXL

The Shoe Center has an awesome assortment of shoes for women and men. I recently purchased a pair…read moreof shoes from them made by The Charleston Shoe Company which are the most comfortable shoes I have ever worn. I will go back soon for a different pair like them. The owner and staff are very knowledgeable of their shoes and will find you the perfect fit for your feet.

Nice store, but when I took a pair of silver shoes from the shelf to look at, I was approached and…read morenotified that they were $450 dollars and they were removed quickly and placed back on the very high shelf. You shouldn't judge your customer on appearances; or perhaps you should put a price on that little shelf so as not to embarrass the customer and make yourself look ignorant. I was more than able to pay $450 for a pair of shoes. Also, if you knew your customers, you would know I was in your store and bought two pairs a couple of weeks ago .

Service, selection and value are superb. It's a pleasure to…read moreshop at Leinwand's in Elizabethtown

Great and friendly staff. We highly recommend shopping here. Quality clothing at reasonable prices.read more

Great store for families. Not to be confused with Shoe Show. Nice selection of name brand…read moresneakers including Nike, Vans, Skechers, Easy Spirit, Fila, Converse, etc. Women's brands include Reaction by Kenneth Cole, Naturalizer, Lifestride, BearPaw, Rainbow, Minnetonka, Indigo Rd., Mootsie Tootsie, etc. Men's brand Wolverine, Skechers, Catapillar, Carolina, Timberland, Lucci Ricci, Stacy Adams, Polo by Polo Ralph Lauren, Rainbow, Sperry, Robert David, Asher Green, Etc. Infant, toddler, and Kids brands include Nine West, Steve Madden, Carter's, I.D. Required, Nike, Sperry, Nina, etc. The store is not limited to fashion handbags, hosiery, socks, and shoe care. Catch ongoing sales marked on boxes, "As Asvertised", holiday sales, and Red Dot sales (half off lowest price). Prices range typically for women (14.99-129.99), men (19.99-149.99), and kids (12.99-64.99). You have the option to locate merchandise in nearby stores for holding (24hrs) and placing orders via store register. -former mgmt employee

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Shoe stores are becoming yesterday's news with the popularity of online stores. I'm old fashioned…read moreand enjoy trying on shoes before purchases. Shopping for children with growing feet can be challenging online. We made a purchase online for a pair of Under Armor Basketball performance sneakers. The shoes were way too narrow in a men's size so we had to find a local Shoe Carnival. We traveled from Raleigh and found the staff at this store friendly and courteous. Sam was the gentleman who manages the store and he helped us out. The cashier was also kind and professional. The store layout was organized and tidy. They carry a large selection of sizes and styles. I used my $10 off coupon and saved. Thanks Sam.

Excellent shoe store, they should open up more of these shops around especially in New Yorkread more

Was able to find a cute pair of shoes (name brand) and for under $50!!!! The store was clean, easy…read moreto find exactly what I was looking for and to top things off great customer service!! Will definitely be back!! I LOVE YOU rack room!!!!!!

You can find great deals on flat sandals and some heels. They carry brands such as Crocs, Jessica…read moreSimpson, Maripe, etc. Doesn't seem like they have as many shoes as they use to/before the renovation a few years ago. The employees really don't come around to talk when you're browsing but that's okay with me. Check the clearance in the back and you may find something good (MAY!). Check for coupons before checking out.

Very nice selection of shoes. Nicely priced. I got a nice pair of platform sandals. Cashier was…read morevery friendly and helpful. Would reccomend.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.