I really wanted to support Moe and his business but I made a mistake…read more I had a large tear in my Doc Marten sandals and was hoping it could be stitched up with white string. He insisted that it would look better with a leather patch glued and stitched exactly where the existing stitches were and although I didn't mind it being stitched over the tear, I let the professional do his job. Moe knows I work in the area so after dropping a piece of white leather off on Saturday, he said "see you Tuesday." I stopped by his shop twice on Tuesday and twice on Wednesday and he was not around. My parents were going to be in Eastern Market on Saturday so I had them pick up. They asked for the sandal and Moe got the sandal and had to stitch it up in front of them.... And this is what he handed back. Typically my father would have said "absolutely not" and made him redo it, but it was obvious this is the best it would get. I really wanted to support him and his business but he obviously rushed through the job. I wouldn't have been upset if he was honest and said it wasn't ready and took his time to make it look good. While he was able to cover the tear in the leather, it is a really ugly job. Leather glue is everywhere, the cut of the new leather is jaggedy and uneven, and the stitching is even worse than the cut. These shoes were definitely not cheap and it was not worth the $20 I gave him to fix them. I feel bad leaving a terrible review because Moe is a nice guy, but if you are looking to have something like this done with your leather shoes just go elsewhere.

Where do I start? I really was trying to support Moe and his business. In prior years I have…read morealways seen his business in Eastern Market, but never tried it. I took 9 pair of shoes/boots for servicing... big mistake! He "rather quickly" picked up each pair as he told me what each pair needed and then gave me the total costs. I was surprised that I had to pay up front, but paid without contesting. The repairs ranged from skins added to the sole, replacing the bottom layer of some heels to prevent them from wearing into the heel, adding heel and toe taps and making them look "good". I was really surprised when he told me that all the shoes would be ready on January 2nd (I dropped them off on December 30th). I told him it was "no rush" if he needed more time which he vehemently declined. I picked up the shoes on the promised day and after going through some (all of which were in bags) noticed that much of the promised work (heels and sole skins) were not done. After questioning the incomplete work on some shoes he began to explain the amount of time he spent "cleaning up" my husband's shoes to get them looking good and complained about the amount of work done on the shoes vs the amount of money I paid. He continued with had I went to another business it would have been "much more expensive". I kindly reminded him that I don't know the cost of the work he quoted and that I never attempted to negotiate his fees, but paid what HE quoted for the work HE stated the shoes needed. He went on to state that he had to "forego" some repairs to "make up" for time he invested in making my husband's shoes look good. I told him that he had my number and could have called to communicate extra work had to be done instead of randomly eliminating promised work. I questioned the skin he quoted on the sole of one specific pair that I thought was in superb shape except for the heel and toe wear. He stated that he could still do that if I wanted. Against my initial inclination, I left them to be done and he told me I could pick them up the following day at 6:00 AM. I told him I'd pick them up, but it wouldn't be that early. I picked them about 5:00 PM. the following day and the booth was closed so I called him and he stated he would bring the shoes to my car and also offered some "free" shoe shines and/or repairs for my inconvenience (waiting, and making multiple trips), which I promptly declined. Some other bizarre things went on, he came out near my car looking at the shoes and took them back into the shop and continued working on the shoes, brushing and shining them while I was waiting. I called him back and stated I could pick them up another day if they weren't ready. He stated they were ready while I continued to wait. When he finally brought the shoes to my car I was absolutely MORTIFIED! What was beautiful two-toned shoes with a shine (that appeared factory finished) (see pictures), now looked old, limp and stretched. When I told him they looked horribly different. They were dark and was no longer a gradual two tone. He advised because he had to "oil" them they were darker and that they will get lighter. I'm so furious about the job that was done that I won't EVER patronize that place again! I wont get into all the issues, but Leather boots and another pair of shoes were polished (I assume), but they are now darker. My UGG boots still have a bit of salt on the suede around the heel, but a good job was done on them, but I feel absolutely horrible about my son's shoes that "I will replace them" since I offered to take them there. Moe talks a big game about his experience and expansive knowledge of shoes and materials, leather etc and how he's the best in the business. The talk game is good, but the talk and the walk definitely don't align. I warn all who have shoes they care about to be mindful of the hands in which you place them. Moe seems to be a nice and polite guy, and appears to want to stand behind his work. He has offered to strip the shoes and "restore the original color and shine", but "won't get into" why he changed the color to begin with. That's honorable, but I'm cutting my losses. I will NOT take them back for him to "fix". I don't have the confidence that the shoes can be restored to their original appearance! Why return something for him to "fix" what was not even an issue when I dropped them off. I paid a lot of money for THIS lesson, gas, wasted time, his fees $275 and $600 to replace a ruined pair of shoes! EXPENSIVE education!

I took in two purses; one requiring extensive work (both leather) and Spero the owner fixed both in…read more24 hours and did a fantastic job for a reasonable price! Thank-you!

Came to this shop after finding that Sam's was closed on Monday. It had pretty good reviews so I…read morethought why not. I truly regret that decision. I arrive and wait outside as the shop is too small to allow more than one person in at a time. No big. I like to think I'm a patient person. But when I walk in to talk to the owner about my shoe and purse repair, things get bad real quick. He quickly informs me that he doesn't have the color of my shoes to repair the heel tip in the same color. I tell him that's ok, I can work with brown. He says "what else?" I show him the zipper on my purse and he says it can't be fixed. There's no screw for him to fix it and if he has to fix it, it can cost close to $100. Oh, and by the way no one else can fix it either. It's apparently unfixable! Wow. I walk out with my shoes and purse never to return again.

The disrespectful old lady is the reason lll never patronize THofM again. She talks too much plus…read moremy shoes had a scratch on them that I didn't have on them before I brought it hem to you

Great customer service, they listen and discuss with you patiently what they can do for you and…read morewhatever work you need done. Very knowledgeable and professional friendly. Work they performed for me was done on the estimated time and turned out very well done . I had a vintage pair of paratrooper style combat boots that needed a new sole over the existing one. The added a vibram #132 sole and heel and they are extremely comfortable now. Prices are very fair considering the work they performed. Definitely recommend checking them out for leather and shoe/boot work you will be very happy. I'll be back with another set of boots soon.

Amazing service and quality of craftsmanship. I cant recommend said shoe repair enough. I trusted…read moreMichael with my tabi's and he did an incredible job. wish i could give him 6 stars.

I brought in a 14yr old pair of steel toes and I was greeted with "you need a funeral home for…read morethose?!" Yet, 7 days later they look new! New full rubber soles, shined, clean, and balanced. Saved $300 with not needing to buy a new pair. Very happy with results.

They did a great job fixing a pair of heels that were coming apart. I also had my favorite leather…read moretote bag that needed the straps replaced. They replaced them with thick, leather straps and are even better than before. The prices seem reasonable for the quality of work they do.

SUPER FAST! my red bottoms were fixed the same day!!!!! 10/5 stars!read more

Absolutely. I read a Review and trusted the Words 1. It's…read morein the City 2. Family owned for many many. Years. 3. In just a few Moments You know that David will be on Your list of places to trust and go to. 4. Under Promises and OVER DELIVERS OUR Shoes ( 1 pair was literally Brsnd new and I scuffed them.up so so. Bad 2nd wearing) 2 pair and 1 pair Leather Boots look Phenomenal. He has a sign that speaks to " saving Your Soles " He does

Stopped by Red's Jazz Shoe Shine Parlor, a thriving Black-owned community oriented shoe shine shop…read morelocated in the heart of Detroit on John R. between Midtown and Highland Park in the North End neighborhood. The owner, David, formerly doing business as Reflections Shoe Shine, got my pair of Timberland shoe boots looking brand new. The shop has operated in various locations since 1949. The current iteration has been open for 4 years. David, the current owner, took over his uncle's business and moved here in this thriving strip of businesses which includes a café, a gallery, a men's clothier, a barbershop, and a cigar lounge. I enjoyed David's warm, inviting personality and outstanding customer service. He and his customers banter like old friends. He offers them engaging  conversation and snacks while he tends to their shoes with expertise. I dropped mine off but then actually returned the next day to chat with him about the shop. He serviced my shoes while doing so. I was intrigued and impressed as he transformed them before my eyes. The prices are definitely affordable. I have paid double the amount he  charged me at other shops, and wasn't at all satisfied. I highly recommend Red's Jazz. Amazing experience!

If you believe in repairing shoes, as I do, this is the place to go. The owner is very friendly and…read morethe rates are VERY reasonable. I've gotten several shoes repaired here, including a brand new pair of orange Stan Smith Adidas shoes that my dog chewed the back off of. Shoe Re-DO rebuilt the back of the shoe for 20 bucks. I was very impressed and happy I could salvage my orange Stan Smiths. Holler. It's a funky little place with religious icons all over the store (I think the guy is Armenian), which gives it beau coup character. Cash only. And you have to pay 1/2 up front when you drop your shoes off. I can't blame the guy. For the prices he charges, I'm certain he can't afford to be stiffed for his work. If you have a pair of shoes that need some work (new soles, heals, etc.) do the world a favor and take them to Shoe Re-DO before you throw them out.

This is the only place I really like to bring my footwear. I took a pair of boots to another…read morelocation to have the taps repaired and when I received them back the tap was two sizes too big! What in the world!!!! I'll never do that again. This guy is very professional, he offers quick turnaround, and my footwear is always done to my satisfaction. I highly recommend Shoe Re-Do, especially considering how hard I am on shoes!

Tony knows his business and does awesome work. I took in 5 pairs of shoes & they came back looking…read morelike new. Highland recommend

I really wanted this to be a go to. My review is not on quality of work but on customer service…read more Last weekend I walked into the shop to get a purse repaired. A gentleman was outside the open door on the sidewalk stoop having a cigarette and no way could he have missed me walking in. I waited inside for nearly 15 minutes listening to all kinds of conversation and swearing and such while he finished his cigarette and spoke with someone from a neighboring shop. I wasn't sure I should even interrupt it to ask for some help so I just walked out and he did not even stop or notice me walk out. I gets it's slow right now but you really need to watch for customers and be professional even when you are "taking a break". I will be going elsewhere for shoe and purse repair now as now I don't think I want to give my business here.