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    Shoaib Khalil, MD

    5.0 (1 review)

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    3 years ago

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    Burleson Old Town Medical Center

    Burleson Old Town Medical Center

    3.3(8 reviews)
    12.5 mi

    Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

    I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

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    Burleson Old Town Medical Center
    Burleson Old Town Medical Center
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    Alazar Medical Group

    Alazar Medical Group

    5.0(1 review)
    4.5 mi

    Clean offices, friendly staff, no long waiting to be seen, very thorough and polite staff. I did…read morenot have any problems

    From the owner: The team of skilled professionals at Alazar Medical Group offers high-quality, integrative health…read morecare with a personal touch to patients in the Cleburne, Texas, community. Under the direction of Maurice Alazar, MD, an expert physician with extensive experience in internal medicine, the team prioritizes patient satisfaction while providing evidence-based medical and aesthetics services in a warm, friendly environment. Dedicated to patient education, communication, and emotional wellness as well as exceptional medical care, the team at Alazar Medical Group offers a broad array of health services. Internal medicine services include annual physicals, immunizations, and other preventive care options as well as outstanding care for diabetes, hypertension, acute illnesses and injuries, and many other health concerns. Joint injections, medication management, allergy testing, and additional treatment options are available to address a range of health conditions. In addition to keeping patients feeling their best, the team offers medical spa services that help people look their best to enhance self-esteem and confidence. Using the most advanced laser machines available, the team performs skin rejuvenation, sublative skin resurfacing, laser hair removal, and other treatments that revitalize and brighten skin for a more youthful appearance. Medical-grade skin care treatments include chemical peels, removal of blemishes such as dark spots, spider veins, warts, and moles, and more...

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    Shoaib Khalil, MD - internalmed - Updated May 2026

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