I brought in an item for embroidery 2 weeks before I needed it. The guy at the front desk told me to email the logo to their business email. I did so. The following week I called to arrange a pick up and the manager expressed frustration that I hadn't emailed the logo. I provided a copy of the original email and the manager replied, "oh, that email no longer works". The original employee gave me the email on their business card and I used it to send the logo, and now that email does not work? No apology, no followup, no offer to rush the job. It's now too late to get the work done. A small town business without competition means they have no reason to care about your business. read more