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    Shirt Shack

    1.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Shirt Shack

    Clothing printing

    Sign screen printing

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    4 years ago

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    7 years ago

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    Shirt Shack

    Shirt Shack

    (3 reviews)

    Quality products and will do their very best to help get what you want!! Good customer service and…read moreknowledgeable staff!

    Really a bad experience. Earlier this year, an associate ordered girls polos for our son by writing…read morethe incorrect number down from the catalog. They blamed us for this and attempted to make us keep them, even though we had never actually seen the catalog the number came from. It took two phone calls to get the right polos ordered. We tried again though and ordered two items from them. Three days after placing the order we realized we did not need one of the items and tried to cancel. We were told this would cost as much as the item we wanted to cancel, so we should just keep it. They arrived at this by telling us it would cost us $18 to ship a youth jacket (UPS costs $11, I checked) and passing along a minimum 30% restocking fee from the supplier (this is normal and reasonable). However, the fee was being calculated on the retail cost of $35 so they were estimating "around $15". After contacting the supplier I was told this fee would not exceed $3 and that our item had not yet shipped to shirt shack. This order could have been cancelled with a simple phone call by Shirt Shack. When I called shirt shack to share this information the person I spoke with became belligerent, repeating "what's the big deal, just take it", "why do you keep arguing", and "I'm busy with football orders, call back Friday". When I finally asked if a call could be made to cancel and avoid all the fees (an easy process according to their supplier if an item hasn't shipped) I was met with "OH MY GOOOODDDD!" and "this is why no one here wants to talk to you!" I've been in their store three times in my life and have never been anything but courteous, so that was odd. Finally, since no one at the Hastings store would tell me their name or allow me to speak to management, I called the owner in Kearney. He asked about my issue, and after I explained said he'd call and "get the real truth" from the Hastings store before calling me back. That was 8 days ago. He didn't bother and our order is ready for pickup. It will be the last time I buy anything from Shirt Shack.

    Shirt Shack - embroideryandcrochet - Updated May 2026

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