Hi, I've just come across these reviews and as a courier registered with Shiply I would like to give my opinion. I have been taking work via Shiply since it's establishment and have a 100% feedback. If I placed a bid, which a customer requiring a courier accepted, the deposit paid by the customer went to Shiply. However Shiply preferred customers to believe it went to the courier, not one penny of it does. Obviously Shiply have to earn an income for running the site which on the whole is very good. But if a courier mentioned to a customer that the deposit was kept by Shiply, the courier could be banned from the site. I didn't understand at the time why Shiply wouldn't be open about the deposit, but now that Shiply have quietly introduced the auction service fee I realise why. After a customer accepts a bid I've placed for say £60 they pay a deposit of £7.20 which Shiply keep, they then have to pay the auction service fee of £10.49 which Shiply keep, so the customer actually pays £70.49. Shiply receives £17.69 and I as the courier receive £52.80. In this example Shiply are now taking over 25%, more in some cases, of what the customer pays. They don't want to show how greedy they've got and this is why in my opinion they are very obscure about their fees. Shiply did not inform the couriers/transport providers they were introducing the auction service fee which can be as high as £19.99. Another problem with Shiply is that anyone can register as a courier/transporter. I pay several thousand pounds each year on proper insurances, one of which is legally required. Shiply make no attempt to verify transporters hold these insurances, I believe they don't actually care as this screening would reduce the number of bidders, therefore bids would be higher so the number of accepted bids lower, which would mean less income for Shiply. I believe many of the transport providers using Shiply do not hold the proper insurances required within the transport industry. If your goods are stolen, destroyed, lost or damaged you may have no comeback . One thing is for certain, Shiply won't want to know, another reason they do not want to be associated with keeping the deposit customers pay. Shiply is potentially a useful tool to both transport providers and their customers, but Shiply is not alone, if they are interested in the long term and not just a fast buck, they have a few things to think about. read more

Shiply plays on neutral venue status to be unaccountableHow this company ever managed to receive any business awards I have no idea and I would urge anyone who is considering using them to do so at their own risk. If this review saves just one person from losing money by using this company then my job is done ;) It works like this; You place an advert in their auction style service for a transport provider, the transport providers (who are unverified by the way) give you quotes which you have the option of accepting. Once accepting you then have to pay a fee to Shiply, another fee as a deposit for the transport provider (NOTE: They keep this deposit for themselves) and then you can arrange with the transport provider to collect your item. All sounds ok so far? Yes, but if something goes wrong then you could end up seriously out of pocket. You see, Shiply don't refund, all they offer are credit notes which to be honest aren't much use if you don't want to use the company again and why would you, since if you add the multiple fees together you would be better off organising the transport yourself. Don't think paypal offers any protection either as they seem to think that their operation works on a neutral venue basis. Watch out for this in their user agreement; We are not a transportation service provider, freight forwarder, broker or intermediary of any sort. The Site acts as a neutral venue through which Transport Providers and Users can meet and enter into negotiations with a view to entering into Transactions. We are in no way involved in the actual Transaction. We have no, and assume no, control over the quality, safety, or legal aspects of the Jobs and/or Transactions that take place through the Site. No way involved in the transaction eh? Apart from taking a FEE that enables the transaction to continue!! I have already reported them to Watchdog and Trading Standards and Trading Standards are shall we say, very interested in their user agreement Use one of the many other transport providers out there that don't charge huge fees, a google search will point you in the right direction. read more

I recently needed to ship a 250 pound bronze statue from Los Angles, CA to upstate New York. This valuable piece of art had many delicate features. I had major concerns that it would be damaged during transit. I spent days searching for a reliable company that I felt could safely transport my art piece so it would arrive in one piece yet also be reasonable in their pricing. During these days of searching, I encountered a number of scam artists and many companies that were so over priced. Companies that would not respond to my phone calls or messages and we're not willing to provide any paperwork or proof of their insurance. You MUST do your diligence to get a contract and verify that the company exists. I encountered MANY SCAM ARTISTS during my search on Shiply.... If the quote is super low " BEWARE". Finally, I discovered Packs & Ships ( Torodo Logistics ) on Shiply. Incredibly, in ONE day I was quoted an extremely reasonable shipping price, provided all paperwork that I requested to verify they were indeed a licensed company that was insured AND picked it up for transport that evening. To my amazement, four days and 3000 miles later, it arrived at my home in New York in perfect condition. Omar Leigh, the owner, provided me with his mobile phone number and e-mail address. He always answered my phone calls and responded quickly to my e- mails, text messages. All times quoted for pick up and delivery were exact and his employees were courteous and caring for my art piece. I have owned my own business for many years and I can not empathize enough how pleased I am with this transport company. My experience with Omar's company was a very positive one, and I highly recommend them. read more

Es ist richtig, dass Preis-Dumping den Markt kaputt macht! Allerdings kann man als Gering-Verdiener auch keine Aufträge erteilen, die man nicht bezahlen kann. Wie ich zu shiply.com kam ? Nun, ich hatte bei einer Online-Auktion Ware ersteigert, genauer gesagt Sperrgut, bei welchem keine Transport-Art angegeben wurde. Da ich das bereits vor der Auktion wusste, suchte ich im Internet nach einem geeigneten Anbieter. Die ersten Gebote kamen bereits am Einstellungstag und nach 3 Tagen entschied ich mich für das bis dahin günstigste, da die Zeit drängte. Tja, ich hatte wirklich Glück, dass ich noch PayPal-Guthaben hatte! Alles in allem war mein Transport ca.17.-Euro teurer, als geplant und mein Maximal-Gebot wurde um 5.-Euro überschritten! Der Gewinn für shiply.com lag bei ca. 12.-Euro! Ich muss folglich 137.- Euro begleichen, den Restbetrag bei Anlieferung! (Die Anlieferungen über das Online-Portal liegen i.d.R. bei 100.-Euro bis 140.-Euro, wenn man dort Ware ersteigert!)-Eine Spedition wollte 500.-Euro. eine andere 200.-Euro, für den Transport eines zerlegten Schrankes (ca.750km).Da greife ich doch dann lieber beim günstigsten Anbieter zu! Die Spedition hat mich direkt nach dem Zuschlag mit mir in Verbindung gesetzt !Nächste Woche ist es soweit! Und ich muss noch selbst mit anpacken! ;-) Nochmal mache ich das nicht, dann gehe ich zu einem Möbellager, zum Möbelgeschäft oder warte auf eine Haushaltsauflösung! Da ich eher antike Möbel mag, schaue ich öfters onlineNaja, ich musste den Schrank eben haben!(hoffe, dass er auch unbeschädigt ankommt!-Altersbedingte Gebrauchsspuren heisst ja nicht, dass beim Transport noch Schrammen hinzukommen müssen !) read more

This service provider originally informed me that he would be picking up the item on 10/10/2022. Apparently, he has picked up some of the items and left others. he still has not delivered any of my items and has not picked up the others. this service provider has stolen not only my money but also my items. I demand that he returns all items and refunds me in full. I also demand that you Shiply refund me in full immediately as now I will have to drive out personally and pick up the load myself. This was the first message I sent to Shiply about my issue. The end result is that I was forced to file felony charges against the driver and Shiply in 2 separate countries. I have filed these charges as internet crimes because Shiply is an internet-based company. I am continuing to press charges as we speak against Shiply since they have not refunded me, and they have knowingly broken the law up to this point. I have filed charges against Shiply and the driver with 3 separate police departments, the FBI, DOT, FMSA, the National Cyber Security Center, and the National Crime Agency (the UK's version of the FBI) in the UK. to call Shiply anything more than a common criminal is naive. The delivery driver was accused of stealing a handgun from a previous client and Shiply did not perform an adequate background check on this individual. To prevent anybody from having my same issue in the future the drivers account is under the company name deliveryservice89 His name is ​ Company Name: Moving Labor Provider Telephone: +19736049113 Mobile: +19736049113 Address 1: 878 N Fremont St Town: Portland Post Code: 97227 First Name: Ramzan Last Name: Dawood read more

I decided to use Shiply based on the positive reviews. A few points from my experience: - Their customer service is non existent, if you have any issues or questions, try calling their customer service number, it will be permanently engaged and you will never get to speak to anyone. For email queries, you fill out a contact form, you will be lucky to get a response after 8 days Keep that in mind before you decide to use Shiply. - My experience was terrible. We chose a highly rated company via Shiply and booked our collection. We paid extra for the insurance for peace of mind. During transit the drivers damaged my items which meant as an eBay return, it was no longer being refunded and I was being told I would not receive my £519.99. - The courier company opened a case for my complaint and then concluded it was my fault as the packaging was not to standard, even though the item arrived to me in the same packaging with no damage and the packaging is industry standard. They refused to process my claim further and told me it was my fault. - I then filed an insurance claim via the extra insurance I took out with Shiply directly, it has been nearly 10 days, no response from Shiply despite 3 email follow ups I would never recommend Shiply or their associated courier partners, once you have paid, they do not care about you and any insurance claims you make, they will not honor it and not come back to you. I will now be referring them to the small claims court and insurance ombudsman You have been warned. Try calling their customer service if you don't believe me. read more

I used Shiply to book a shipment of pallets on short notice. The shipper I selected, Premium Transport , provided a quote which was in line with the other quotes received. I went with Premium because they were able to take my order on relatively short notice and they were able to accommodate my requirements to ship three pallets. None of the other companies I contacted would accept a pallet move. The transporter they sub'ed it to, Fast Freight and Logistics out of Prescott Arizona was awesome. The driver, Gary, showed up exactly on time and when one of my pallets wouldn't fit in the elevator he helped me man handle it in. Everything was professionally loaded and Gary kept in contact with me while in route to the drop off point and provided photos of the delivery showing everything had arrived in tact. I didn't receive a guaranteed delivery window but everything arrived in about a week, which is what I had estimated. Some minor comms issues with getting the BOL and Terms and conditions, but by working with Savanna at Premium these were resolved before my shipment was picked up. I've seen other comments about damage. I move alot and I always wrap my high dollar and fragile items myself. Don't trust other people to care about your stuff as much as you do. I also took out a rider with my insurance company to cover loss of the shipment under my homeowner policy. The shipper's policy will never cover the actual value of your stuff, so if you are worried about it wrap yourself, and then wrap it again. And then again. read more

BEWARE: I bought furniture on eBay and needed it shipped to me. I accepted a delivery quote thru Shiply from the driver that had 5-Star reviews. I paid Shiply a 21% deposit to secure the delivery. The driver requested 50% upfront. I checked the driver's Shiply profile and read the accepted "Payment Methods" were "Part-payment up front (in addition to the user deposit)." Assuming that Shiply would not allow scamming, I then paid the driver the remaining 29% of the deposit via Paypal "friends and family" for a total of 50% of the delivery cost paid upfront. I assumed that if there were any issues, I would get my deposit back from Shiply and file a claim with Paypal. Well, the driver ghosted me, so my furniture is gone. I contacted Shiply for a refund, and they said, "we only issue a credit or refund if a user has been let down by their chosen transport provider or the job has been canceled. As this was not the case here or the fault of Shiply, we will not be covering the cost." Uh... I have definitely been "let down." Then I contacted Paypal, and they will not issue a refund for payment for a seller that is not a company. So now my furniture has been stolen by the driver, my deposit to Shiply is gone, and my additional deposit to Paypal is not refundable. What a scam! I saw here that Shiply has replied by saying to leave reviews, so people know if drivers are bad. I left a review of all one-star for the driver, and Shiply automatically posted it as a 5-star review. This is crazy! read more

I used Shiply to find a transport company to transport an antique table which had cost me £89. The freight company had quoted £73 to transport it. The table was damaged in transit - a repair would cost £120 The transport company quoted 'Terms and Conditions' and offered £89 (the cost of the table) 'take it or leave it' and no refund of the freight cost. The damaged table is unusable - so I have been left £73 out of pocket. The big disappointment for me is that Shiply have simply walked away - telling me that it's between me and the transport company. Clearly they do not have a service level agreement between them and their transport companies to ensure an acceptable level of customer service. Shiply tell me that I must make a judgement based on the feedback score of the transport company involved (their clever algorithms calculate this) - in the case of this transport company 94.1%. But what does this feedback score of 94.1% ACTUALLY mean ? Does it mean that this is a great transport company company with a vast majority of satisfied customers - or does it mean that just 94.1% of the shipments get through unbroken so only 5.9% of customers go on discover that the insurance cover offered is inadequate? Shiply - it is time for you to review your lists of 'approved' transport companies and implement a service level agreement that leaves your clients confident that they are protected if they choose a Shiply approved transport company read more

Wish I could give zero stars. ****Fraud**** BEWARE of Shiply and it's vendors - Shipley connects you with transport vendors that are thieves. Fake reviews lull unsuspecting customers into believing that that others have used these services. Shipley does not vet these companies or verify their creditials. They make their money from the deposit you pay to Shipley when you accept one of the fraudulant bids. I personally lost over $1200 USD between the Shipley deposit and the two fraudulent transport vendors so I am going to shout it from the mountain tops DO NOT USE SHIPLEY TO SHIP ANYTHING! A little research (too little to late for me) finds ads for people to enter fraudulent bids on the Shipley site for a fee. This is a scam. These fradulent vendors enter a bid for your transport, you pay Shipley a deposit and then you pay the fraudulent transport vendor a deposit and that is the last you hear from anyone. The best Shipley will do is send a message on their platform to the fraudulent vendor. Shipley doesn't return your money and does not stop the vendors from bidding on other transport offerings. Shipley is at least complicit with the theft happening on their platform and at worst is an accomplice to the theft. I am going to see how far I can take this one because there are enough Shipley theft stories on Yelp that the FTC might just get involved. We will see. read more

International Horse Trailer Delivery. Service was great, there was some confusion over the shiply deposit and the deposit to the shipper. They are 2 different payments and included in the quote. That should be a little defined in the booking service. The shipper Stellar Logistics was incredible, great communication, always kept in touch, putting our mind at ease, and delivered the trailer that came clear across the country in 2 days and delivered it A DAY EARLY. I found shiply and Stellar because the dealer had quoted a very high price to deliver the trailer, shiply quotes were 1/2 the price!!! I will be using stellar again and so will the trailer dealer. Stellar dispatch was prompt with emails and information and very good about returning calls. I encourage anyone looking for a professional shipper to use this service, it is worth every penny. I am so glad I found this website and so glad I chose Stellar, I couldn't be more happy about trusting an unknown company to transport a expensive horse trailer clear across the country and having all the paperwork ready necessary to import and clear Canada Customs. Hats off to everyone for a job well done. And give Jovanny from Stellar a raise, he deserves one!!! read more

Subject: Seamless Vehicle Shipping Experience with Tempus Logix through Shiply! I recently had the pleasure of using Shiply for shipping my vehicle, and they partnered with Tempus Logix for the delivery. I am thrilled to share that the entire process was incredibly smooth, and I am genuinely satisfied with the outstanding services provided by Tempus Logix. From the moment I entrusted them with my vehicle to its safe and timely delivery, every step was handled with utmost professionalism and efficiency. The communication throughout the process was clear and reassuring, giving me confidence that my vehicle was in capable hands. The delivery was prompt, and my vehicle arrived in perfect condition, exactly as it was when I handed it over for shipping. The attention to detail and care taken by Tempus Logix truly exceeded my expectations. I highly recommend Tempus Logix to anyone in need of reliable and top-notch vehicle shipping services. They have earned my trust, and I wouldn't hesitate to choose them again in the future. Thank you, Tempus Logix and Shiply, for making this experience hassle-free and ensuring the safety of my vehicle during transit. Thanks to the driver!!!! read more

My family was dividing up my mother's estate, and I needed to make small shipments in two different directions. I put both on Shipley. The smallest shipment worked out great, and I would definitely use that company again. For the larger shipment, I received one offer, paid the deposit, then couldn't get them to respond to set the details. Shipley pulled back the deposit but set it aside for another mover. the second mover was also difficult and non-responsive, so I asked for a return of both deposits I had made. Shipley returned both deposits without question, but having two uncooperative shippers back-to-back left a sour taste. I ultimately found a shipper on my own. Last issue, in the web-site I attempted to put in the dates I wanted the shipment to occur, and the post was quarantined because there were numbers which might be a phone number. I tried three different configurations, no luck. I finally just let the quarantine go, which meant that they had to have someone review it before it could be sent, which can take 24 hours, and I was on a short fuse because of the two failures. I emailed the company about the issue, and basically got a "tough luck" response read more

I'm giving Shiply an OK rating. It's definitely not good or even great. You have to spend some time trying to figure out which driver you'd like to work with, trawling through feedback, making sure that you don't end up booking a company who is going to, literally, steal your money and items. You also have to be a bit determined and ready to drop a collection in case the delivery company start making demands. On several occasions I've been asked to pay for a delivery in advance and I've had to tell them that that's how how it's 'done'. Most companies prefer cash when they've delivered which I have no issue with either, it's just something people need to be aware of as most people don't carry that sort of money in their house nowadays. I have experience in distribution and that's what's making me confident enough to use them. If you're new to stuff like this, you might have a more difficult time. Basically - check the company out before you accept a quote and have a bit of a chat with them to get a 'feel' for them. If someone can't be bothered to answer even the easiest of questions, they're not worth dealing with. Speaking/writing in English also helps. read more

Used Shiply on a number of occasions, to move Sofas, Exhaust systems, alloy wheels from Europe to UK, only ever had one issue of a company turning up days later than planned. The only comparison I can make is to the well established international couriers, both have 3 letter acronyms (HDL and PSU) and is significantly more expensive. The concept is simple, upload details of what you want moved, wait for a quote, pay 10% deposit and the rest on delivery, they communicate throughout and include the 3rd party in the emails to avoid confusion. Being flexible with dates also helps get a more cost effective price, ask loads of questions before accepting a quote, and read the courier feedback. It has the added benefit of knowing what something will cost to move before you commit to buying it. Surprised by the 1 star ratings, perhaps high value items or urgent stuff is better served with the established carriers, or not setting expectations to the same standards? Recommended. read more

The site was a bit tricky, even after I changed my location to the US it kept the currency in British Pounds and customer service said all I needed to do was change it to US but luckily I was able to pay the transporter through Zelle so it turned out to be a non issue. Other than that hiccup the site was great. Once I posted I got feedback within minutes, both top rated transporters and had picked one and settled the details in a matter of a couple of days. Finders fee was heftier than I prefer but did make he ease of the process substantially worth it. Robert was very friendly, professional, and maintained excellent communication throughout the process. He shared is many years of experience in giving great advice which was much needed since I am a first time camper owner. He said to reach out if we needed anything after an expertly and expediently done delivery. Above and beyond in all the good ways! read more

It is all about expectations. I had a small armchair I purchased from the Netherlands for delivery to the UK. You put a quote out and you get offers. If you have a situation similar to this make sure you get weight and measurements, as this can make the price or offers differ. Obviously it helps if you have a collection date and delivery date in mind already, and both parties at collection and delivery are understandable and flexible but yes, sometimes you get a quote and you can have people drop out, but I ended up finding someone perfect and proceeding with booking. Once delivery date and time slot secured, you pay your deposit and then in my case, delivered a couple of days after checking my availability. I would use again, or probably in my case, reach out to the courier who just did my job for a quote via the website as I am one happy customer (considering the logistics involved). read more

Die sollten Ihren Support mal besser gestalten, der ist gleich Null, also Note 6- von uns. Unseren Namen als Transportfirma, mußten wir auch ändern(Aufforderung von denen bekommen, sonst müssten Sie uns leider löschen, wenn wir dies nicht in unserem Account vornehmen). Denke aber damit macht man sein Unternehmen bekannt(er), aber NEIN die verbieten es. Haben Angst(um Ihr Geld, was Sie dem Auftraggeber aus der Tasche ziehen), der Auftraggeber ist da dann meistens ahnungslos und bezahlt und denkt es komme uns zugute. Aber egal, dieses unterbieten macht den Transportmarkt eigentlich nur kaputt, einige Unternehmen machen dieses Preis-Dumping auch noch mit. Diese Plattform sollte mal ganz genau von einem Anwalt unter die Lupe genommen werden und das System(Software), deutlich überarbeitet werden, damit Fehler(Bugs) nicht weiter auftauchen und behoben werden können/ sogar mal müssen. read more

Been using Shiply for a few years now and the service has gone down hill over the last year or so. Unfortunately as they only provide the platform for transport providers to bid on jobs, they negate any responsibility for rogue cowboy traders actions, (They should at least vet them...) fair enough, but they are in effect providing the stage for scammers to work on, having to involve the police in a number of incidents just to get my items back is not good and has actually cost me money, not to mention the damage to my reputation and company. I have lost my confidence in them, I see from previous posts that others have successfully found reliable service providers. If at all possible, it would be greatly appreciated any of you could pass these details on to me at Cheshire Classic Furniture, you can easily find me on the net. Many thanks in advance!! Aron. read more