Such rude staff and so un professional. I came in today at 7:30pm and told the girl working at the front desk that I have a 3 day pass card that my friend gave me, she said the other team members were currently pre occupied with other customers and she suggested I go work out in the mean time and when I am finished my work out to come back up to the front desk to sign up and give my Information, she was very pleasant and helpful, I said sure and she took my 3 day pass card and held on to it behind the desk. After my work out I then came back up to the front desk and noticed there was tanning available . I asked the girl who I originally spoke with if it was ok to go tanning quickly, she said sure and I went in and and she started it up. I was in the booth for approximately 3 minutes already when I over heard loud banging and continuous knocking at the door? It startled me thinking something was wrong like an emergency. I kept saying "yes?" Over and over and no one said anything , just more frantic knocking . I am completely naked and had to unlock the door and poke my head out to see what the problem was. 2 other girls looked at me very rudely and said "why are you in there, you don't even have a membership???" And I reply saying, I asked the girl over there and she said I could use it, and even took the initiative to start the machine for me, how was I supposed to know sorry?" The one staff member said "not sure why she did, well your going to have to get out because you don't even have a membership" I thought it was so unprofessional and even the fact it couldn't have even waited the 10 minutes till the tan was complete, especially since I was already in there for a few minutes and at this point I'm feeling embarrassed from them starting a scene from knocking so loudly for numerous minutes over and over . When I got out, they both had there arms crossed and mean girl faces on. I told the one with the short hair "Kushious" is her name apparently how I thought that was very rude and u professional as it's my first day at there gym and how was I supposed to know I wasn't allowed in there? There work colleague is the one that said for sure and started the machine for me! kushious kept yelling over me and said I'm In the wrong and that I shouldn't have been in there. I will never be going back there and I will definitely be telling my friends and family not to step foot in that facility as well. Definitely the type of people that should not be in the customer service field are working there and it's not a good look for the buisness.
I wouldn't give it even a 1 star, I'd give it a -5. read more