Was in the store today (4/22/15) about 9:15 a.m. this morning. Waited 30 minutes for anyone to help. The worst customer service I have ever experienced. Waiting to be helped, when another customer came in and was helped before me. I asked if they could take care of me before they started mixing the paint for the customer that came in after me. They completely ignored me. I was floored at just how rude and unprofessional they were. I had called in my order for 2 gallons of paint at 8:00 a.m. and was notified that it was ready before 9:00 a.m. Just went in to pick up my order. As I mentioned, I asked if they could close me out before starting to mix the paint order for the individual that came in after me. The individual that I asked to help before taking care of individual that came in was Bill. He completely ignored me and progressed to mix paint, close-out the customer and take his paint to his vehicle. I ask Bill why he ignored me and just went about his business. He stated that he thought I was kidding. From there it just went down hill. I will never purchase another paint product from this company. I guess Bill does not realize that we have several choices here in Abilene. I had chosen to go there. Now I will choose not to.
The three individuals working this were Jim, Bill and Kevin. When Kevin finally took care of me, it was 30 minutes later. I have my receipt and the time stamp is 9:47 a.m.
Not sure which one of the three is the manager. If it is one of those three, wow that would be a joke.
IF I COULD RATE THE SERVICE WITH ZERO STARS I WOULD. THEY ARE VERY UNPROFESSIONAL AND BILL IS WORTHLESS.
On a scale of 1 to 10, with 10 being the best customer service experience, I would rate them -10.
BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
CONGRATULATIONS BILL YOU WIN THE WORST CUSTOMER SERVICE AWARD EVER. read more