An update from my previous experience: Checking in was…read morequick. The front staff was fine. I wouldn't say the customer service is the best. It just felt like everyone's not happy and burned out from their job or they just lost the passion. I was called back pretty quickly and brought to another waiting room where I met Dr. Kerr. She's the reason why I gave a 4 star. The one star I docked off was because of the unwelcoming staff and the previous experience. Dr. Kerr did my ABR/VNG testing. She was absolutely the sweetest and kindest person there. Her energy and personality made my visit better than expected. The testing at the end was pretty rough and she was caring and patient with me through it all.

They are Time wasting and late in saying they are unable to help or provide alternative services…read morefrom qualified and knowledgable people. Thumbs down.

Dr. Vaughan is the kind of doctor that you want when it comes to something as important as your…read moresinuses and or inside your nose. He is concerned about your long term health not his bank account. And the best thing about his practice is he is cautious about his procedures knowing that the outcome has lifetime consequences on his patients. He did surgery inside my nose and it came out just as he said it would . I'm like a new person . His office is the most professional and helpful I've every been to. He's the Best!

It's not an ear nose and throat doctor. Strictly a sinuses doctor... Told them I had a blockage in…read moremy ear and said they couldn't help me cause they only do sinuses. Lol wow

I was referred for repetitively loosing my voice and throat pain and I had a terrible experience…read morewith DR Evan's. first he told me I had more severe version of what I actually have, but that he didn't have the tools to further assess it or any of the other things I needed--so he gave me a long list of foods to avoid and put me on acid reducers and sent me to get an esophogram--what he told me was so extreme it felt like a life sentence and I was left pretty hopeless. Second the esophogram showed I didn't have any acid problems but he kept me on the pill (which you aren't supposed to take for that long) and in turn wrecked my gut and now I have painful reactions to hunger and permanent nausea issues. Third he gave me an appointment where he just repeated everything we knew and I had to pay for it. After over six months of all that I switched to DR Hsu and he's been incredible, within thirty minutes we learned I have a super minor problem which only needed one thing that he helped me get immediatly!! I've heard DR Evan's is great with men though! Just thought I should share my experience!

He is an awesome doctor. I had a carotid tumor in 2012. He was fantastic and I never had a problem…read moresince. I have another appointment in April 2026 just for a checkup. I 100% recommend Dr. Evans.. PAROTID TUMOR, NOT CAROTID..I wasn't able to edit it..

I've been dealing with chronic nasal obstruction due to allergies here in the valley. My allergist…read morereferred me to Dr. George Hsu after having an MRI that showed I had enlarged turbinates that was causing the obstruction. I had been dealing with this for more than 3 years hoping that OTC meds would help and I feared having surgery. I ended up accepting my fate and the necessity of the surgery. Making the appointment was easy over the phone. When I arrived they had a tablet that you fill out your intake which was so convenient and user friendly. Dr. Hsu was very thorough with his examination and explained everything to help me understand the risks and benefits. He administered Afrin so I could breathe better and then sent out my information to schedule for surgery at Saint Agnes. I had my preop appointment with him to discuss what the surgery will entail and post op recovery care. When I arrived for my surgery Dr. Hsu came to preop to go over the surgery again and answered all the questions I had. He reassured me that I'll be okay and I'll be able to breathe much better after I heal from surgery. Today (1 week postop appointment) he explained and prepared me for when he removes the splints in my nose. I asked if someone can record it and his sweet assistant came in to do it for me. It wasn't painful when it was removed it was a very odd feeling. Immediately after I was able to breathe from my nose which was such an amazing feeling. There's not enough words to describe how amazing Dr. Hsu is. I highly recommend him to anyone who has ENT needs. Thank you so much Dr. Hsu, truly changed my life for the better.

I was referred here to see Dr. John Kerr by my PCP. It took about 5weeks to get a call from them…read moreafter seeing my PCP and getting a referral sent. The staff member who called me to schedule an appt was pleasant to talk to and scheduling was easy. They were also able to accommodate the soonest date and time of my request. Few days prior to my appointment they sent out text reminders. The day of my appointment I was told to arrive 10mins early. There's plenty of parking. They are located on the 3rd floor of 6121 N Thesta. The lobby/waiting area is clean and there's plenty of seats. You check in by writing your name on the clip board and the lady at the front will call you. Once I was called she provided me with an iPad to fill out/ verify financial, history and demographics. Upon check in I had trouble finding my insurance card and she was very understanding, thankfully I found it and provided it to her to scan. Few mins later I was called back to the examination room. The lady who helped me was welcoming and she listened. Dr. Kerr shortly came in after her and he was very thorough, professional, friendly and kind he too listened and was able to help me in minutes. He checked my ear and was able to get the obstruction out quickly and gently. I was in and out of my appointment in 20mins. Overall I had a great experience, the staff and Dr. Kerr were all amazing! I do recommend and if ever needing any ENT support I would love to return here.

I've known Dr Ballecer as an Ear/Nose/Throat specialist for many years here in Fresno. From my…read moreinteraction with him as a patient years ago and from his care and surgery for my son at Saint Agnes, I have the greatest respect for him and his skills. As with any surgery or when interacting with a physician, I would encourage patients to always make sure they are making their questions and concerns known. Remember, it is a two way street (ie, a partenership between the patient and the physician) and patients need to always understand the possible risks AND benefits of any surgery. - Tim

Dont go this incompetent dr. He doesnt have any clue what hes doing. Please stay away!!read more

Not all Guardian Angels have WINGS. Some have blonde hair, green eyes and wear horn rim glasses and…read moreHOSPITAL SCRUBS. DENISE was the nurse in charge of overall care for my dad after his week of having a heart attack, an angioplasty, a day later sent to St Agnes for a double Stent procedure, then back to Kaiser for recovery and later his discharge from Kaiser. Whew... she was absolutely amazing throughout our hospital ordeal with my 92 year old Korean War Era Veteran father. He is hard of hearing with a beginning onset of dementia. Not necessarily an easy patient to care for at times... She was the RN in charge of that 4th floor cardiac section over seeing multiple patients, room changes (dad age 92 had 2 changes himself 418 to 403 in order to provide him better care and personal security) as well as various other challenges coming from all sides. Throughout it all, Denise and her staff maintained a Profesional, Caring and Friendly experience. She quietly calmed all our fears, explained procedures time and again, and encouraged us with her smiling and easy going manner. She scooted from room to room, keyboard to keyboard and conferred with Dr's., Staff and other hospital divisions regarding Kaiser patient's needs both in person and on the phone. 10 STARS FOR HER EXCELLENCE , PATIENT SUPPORT, AND PERSONAL HEARTFELT CARING ACTIONS!!! I know to her its just all part of the job, but to us, we all truly appreciate her, Jasmine, Trish, Christina, Marisol, Dr Nathan, Dr Abdul, and many other Kaiser hospital staff not mentioned here. Ron was the officer in charge of ID badges for hospital entry and security. He was our first morning contact with Kaiser that week and he was always soft spoken, kind hearted and patient. Mom is 92 and he always had a smile and compliment for her making her smile all the way to the elevator door. Kudos to all. Yes, I must admit as in any hospital stay there were a few snags with an occasional speedbump with a narcissistic Dr. But... overall, a very positive experience, especially with ALL the nursing staff. At discharge time, Denise would again answer our new questions and give recommendations for dad's home care which had us look more closely into dad's medical history for the best treatment and healing techniques for him. HER awesome people/nursing skills kept this review Positive!!! 10 STARS rating. Denise is a definite asset to your medical/nursing staff. I highly recommend you issue her a raise/bonus for being exceptionally Great at caring and doing everything she can for Kaiser and it's patients in our Fresno community before another HMO steals her away. community.

Location: Kaiser Permanente Fresno Medical Center Pharmacy…read more Date: August 25, 2026 Service: Pharmacy Dept This week I had some time to go to Kaiser last week for medication. My child has ran out of medication and the refill got sent back to the pharmacy location in Northern California therefore we never received the order. Last week I went to the pharmacist and let them know and I asked him to call and assist me further and they gave me a flyer to call the automatic system. My issue still hasn't been resolved I still require medication for my child. I'm waiting to receive correspondence back to resolve the issue. Definitely have patience with guys I don't know how they sent money the medication to the wrong address and the sent back to the pharmacy mail order dept. Kaiser Permanente requires the work better on their customer service experience with the customers in person and over the phone.