No food, no service, no staff…read more Arrived at this hotel around 5.30pm and used the keysafe to receive my room access card. Room appears clean and functional, but nothing special. Road noise is noticeable. Decided to order room service ... ploughed through the hotel information/room service booklet and no where is there a number to call for room service. The Reception, Restaurant and Room Service buttons on the phone all result in an engaged signal. Not a good start. So I called the public number for the hotel using my mobile and, after a wait of several minutes, was advised "Sorry, we're just an answering service. No one is available". So what do I do for dinner? "Sorry, due to Corona Virus everything is closed". Ok... guess I'll make other arrangements. Then turned my mind to breakfast. The information booklet says "refer to the Breakfast In Your Room" order form... but, of course, there's no order form, and the restaurant is closed. Ok... guess I'll make other arrangements. The next time I come to Shepp? Guess I'll make other arrangements, and so should you. Oh, check out the photos... this place could only be less welcoming if they somehow organised for it to be windy and raining. EDIT: And one more thing. On the bedside table I see the notice - due to renovations, there will be construction noise from 7am. Sure enough, minutes after 7, the hammering and machine noise begins. Construction noise is unavoidable sometimes, but a well run hotel would (a) put guests in rooms away from the noise, and (b) disclose the construction noise issue at time of booking. But this place is not well run. Photos (1) Deserted entrance at 5.30pm (2) Car Park... think I saw it once on Law and Order SVU (donk donk) (3) Noise warning... only once you check in (4) Construction noise from 7am (5) Bird crap at the entrance... classy... and entirely indicative of inattentive management

A good hotel if visiting Shepparton, rooms are clean, beds a little small, pillows too small and…read moresoft, service is good. Renovated rooms are modern and great bathrooms. Opposite lake for walks and a good wine list at the bar. Buffet breakfast is worth missing, just order a menu item as buffeet items were generally cold in warmers. Good coffee, great deserts in evening. New pool and spa looks great.