I was sitting in the parking lot at Kroger on 24 while reading a book and minding my own business…read more My wife was shopping and I was chilling as the air conditioner of our BMW purred like a happy kitten. I sensed another vehicle backing into the space in front of us. It was a big farm truck with a large tow bar sticking out about a foot from the bumper. I yelled and tried to honk the horn. You guessed it ....crunch!!! Within a week all was well. The BMW body shop coordinated with the farmer's insurance company and made the repairs. They even washed the old buggy! Good work BMW!! Special thanks to Scott High!!

Had to make an emergency stop due to alternator failure while traveling from OH to WI…read more Exterior: the exterior of the facility was very clean and presentable (even with all the snow piles everywhere). It was easy to find as well as get into this location. Interior: the building was very clean the service department was easy to find as soon as I walked in the door. The wait area had a selection of different sized tables at which we were able to sit. There was also a little area set aside for watching TV and there was even an area with toys for the children. Two computers were set up for customers to use. There was also a nice area with a soda dispenser (free) and coffee (free). A vending machine with snacks was close to the waiting area. Staff: each member of the staff with whom I interacted was very polite and professional. They kept me up to date with the repairs and checked to make sure we had everything we needed. Since it was close to lunch, they even offered the shuttle service to take us to get something to eat. Wi-fi: we were able to use the free wi-fi without issues and it was very reliable. Repairs: they were able to repair the vehicle in a reasonable amount of time, especially considering it was a roadside emergency. I have had no problems with the alternator since repairs. Overall, I am extremely happy with this location. They were understanding and able to get me in on short notice. They were able to get the repairs done so that we could get back on the road and complete our trip safely. I would definitely make this my primary service center were I to live in the area.

Person behind the counter was pretty much too busy to want to take care of my wife, he treated her…read morelike she was stupid about her issue. She left and will never go back even though it is only 300 yards from our house. She said she will go to AutoZone every time from now on

so usually don't chose FIVE STAR rating however when a happy, happy, happy kitten and puppy greet…read moreme at the door of a business that's AWESOME! the service was done correctly and the Arcola Auto Care Team ALL seem to ENJOY providing EXCELLENT SERVICE; that's rare to pull off as a father and son operation;) the value was great for the service i received from Mark and two sons Josh and Sam; the final bill was less than quoted; that's the second time in my entire elderly life that has occurred;)! i would highly recommend going to them for your auto care needs & i pray The Lord Jesus Christ would continue working in their lives to prosper all business future business ventures;).

Always pleased with my car services!! And my free car washes over the years. We got 2 cars at the…read moresame time and we are still pleased 2 years later. Would recommend .

GREAT experience at Preferred Auto yesterday! Steve K. was super to chat with...showed me so much…read morekindness and such a low-pressure young man! Alex, the manager was terrific - also very friendly and honest. I would definitely return here for future needs. Thanks so much, guys!

Do NOT take your car here. I brought my vehicle in for service, and shortly afterward, I began…read morehaving issues I never had before--specifically with the tire pressure system, ABS, traction control, and cruise control. Come to find out, a tire speed sensor line had been cut. When I brought this to their attention, they completely denied any responsibility, despite the fact that none of these issues existed prior to their service. Months later, I took my car to a different, more trusted dealership to have my front brakes done, and they discovered that the original repair shop had also removed my wheel lock key (which had just been replaced and paid for), leaving me without it--and again, no accountability. Bottom line: this place will do the work, cause additional issues, and then wash their hands of it. You'll be left frustrated, out of money, and forced to pay even more elsewhere to fix what they caused. Save yourself the headache--go somewhere reputable that stands by their work.

Contacted them very serious about purchasing an Escalade V Series. They were terrible with…read morecommunication and couldn't answer simple questions. When I asked for a quote, they quoted very high down payments with very high monthly payments, but refused to answer what the interest rate was. After pushing several times, the guy comes back with 10% interest. I think they just want that thing on their lot for attention. They pretty deliberately chased me away. Pretty confusing...