Speaking from experience having been a customer of this business on several occasions, I sincerely hope they've gotten rid of Kenny, for their sake. This long time employee was pretty effective in driving off customers. At first, I just thought there was a communication problem between myself and him, or maybe, he just got insulted very easily, because of the abrasive and combative attitude he would have with me; until, I observed him treating new customers (walk-ins) with unattentive, disinterested, and repelling behavior; then, I started to catch on. Don't know if Kenny had it in for his boss, or just figured after he left for the day, it was time to get paid and not work anymore. Mostly, when I arrived there at Shenandoah, it was later, after 4 or so, when his supervisor/boss (not sure which or who) had left, and Kenny was the only one present. On a few occasions, having arrived a little earlier, I got to see the big difference in Kenny's behavior relative to customers when his superior was around; eventually, putting it all together. read more