I didn't see a category for Emergency Room Physician and that needs to be there. Dr. Cook and all…read moreof the staff I dealt with in the ER were excellent. Legs, truck, shoulders and head above Bon Secours!

My 92 year old mother was a patient at HDH/Forest for 10 days for CHF and AFib. Firstly, she was…read moreadmitted to an Oncology/Med Surg Unit for heart issues and did not receive a telemetry box for at least 18 hours. The nursing / hospitalist care was horrific. She received too much IV Lasix by day-3 and was weak, shaky, and severely dehydrated. Nurses were instructed by the cardiologist to give all her meds before her Cardioversion and she didn't receive any (including her blood thinner). Also, when one of her blood thinner pills fell to the floor, the male nurse told her she could skip it for the day. She was left alone in her room at the end of the hall with the door closed tightly when she became disoriented, agitated, and confused. One morning, her 9am pills were still sitting on her table at 12:30pm bc the nurse didn't make sure she took them (when she was confused). When the "nurse" was confronted about her untaken meds and the door being closed, she put her hand in my face and walked away stating she was "going to give me a minute". She had to use the call button repeatedly to ask for help reaching her food tray, only to be ignored, and finally received help when the hospitalist came in her room. She did not receive any hygiene or oral care unless I asked for clean sheets, washcloths, and towels, and then I did the care for her - not the employees. Apparently, hygiene and oral care is no longer a routine part of nursing care and patients can go days without it, unless they have an advocate to facilitate it. Every day she was a patient at HDH she became weaker and had more issues. Finally, there was a huge cockroach in her bathroom that I smashed with my shoe. The nurse manager argued that it was a water bug...it was NOT. This is actually the second time I've seen a cockroach in this hospital. I have vowed to never return to this God-awful facility and have asked my family (and you) to go somewhere else if they want to live. For a previous ER Visit for my 92 year old mother with CHF and shortness of breath (on 12/16/25), the ER physician told us that "her case really isn't an emergency because the ER is for traumas, gun shot wounds, and heart attacks", but he proceeded to give her IV Lasix and admit her for CHF. Ugh...really? His personality was not suited for emergency medicine.

Spent the weekend at St Mary's Hospital having two procedures…read more Have to give high marks to everyone at St Mary's hospital. Their professionalism and care was absolutely amazing. If I could I'd give them 20 stars! Thanks St Mary's for your care!!

I visited the ER at St. Mary's around 6:00 PM due to sudden bleeding and other symptoms that left…read moreme anxious and uncertain. Since I was already at the hospital, this was my only option. It was also my first time ever going to the ER. I was moved to a curtained communal waiting area, where my experience changed dramatically. From that point forward, I received very little attention from the nursing staff. No one checked on me or provided updates unless I got up and asked. I had to initiate everything, from getting instructions for a urine sample to asking for updates on pending results. It felt like a self-service situation, with minimal support for someone in a vulnerable state. Around an hour later or maybe two, Dr. Gatewood, who was kind, thorough, and communicative did stop by and explained all the CT scan and bloodwork results. This helped ease my concerns. There was one test remaining that he couldn't go over which resulted in me waiting additional hours. Around 11:00 PM, I received an email saying my discharge was being processed, before I had seen a second provider. Shortly after that, Dr. Ross Kalman came in. He introduced himself and quickly reviewed some test findings, focusing on one result without offering a full explanation. I asked questions to better understand what could be causing the bleeding, and his response was, "We only deal with emergencies here." That comment felt dismissive, especially after waiting nearly five hours. I wasn't frustrated at not having a diagnosis, I was seeking clarity, and this was my only opportunity to ask. I also brought up dehydration, something I've dealt with in the past, and requested IV fluids. Dr. Kalman denied the request, saying my labs looked fine. However, in his discharge notes, he incorrectly wrote that I denied oral fluids , I was never even offered any. In reality, he told me to "continue doing what you've been doing," which was vague and unhelpful. As our conversation ended, he said, "You look disappointed," and walked away. That's when I began to feel physically overwhelmed. I started to hyperventilate and that's when nurse Alexis eventually noticed and came to help me calm down. I stood up, intending to leave, but my legs gave out. I didn't yell or act aggressively , I simply became physically unwell. With all that being said, I was told this is a panic attack which I have never experienced. I'm in shocked why vitals were never checked, and how Dr. Kalman never returned or followed up. What's most concerning is how the episode was documented. His discharge summary described me as "verbally aggressive," "yelling," and said I "threw myself on the floor." None of this is true. The interaction happened privately, and no one else -- including multiple nurses, techs, and Dr. Gatewood, had any issues with me throughout my visit. Dr. Kalman did not examine me during or after this incident, yet made assumptions in his notes that were both exaggerated and inaccurate. As part of standard protocol, Dr. Kalman would have been aware of what happened yet he never came back to check on me. This whole incident is not just unprofessional and it's unacceptable. To make matters worse, my primary care doctor never received any record of this ER visit. That lack of communication is alarming, and reflects the broader issue of poor follow-through and documentation. This visit left me feeling unsupported and misrepresented at a time when I needed clarity and care. I'm sharing my experience so others can be aware of how important it is to advocate for themselves in medical settings, and how quickly a vulnerable moment can be misunderstood when compassion and attention are missing.

.My husband had surgery by Dr. Banerjee and his team at the surgery center. We could not have had…read morea better experience. He and his team were very professional, knowledgeable, and treated us like family. They ensured we were informed about everything from before, during and after the surgery. Everyone we met from the pre-registration team to the discharge nurse were professional and everyone had a smile on their face. We would recommend Dr. Banerjee and Johnston Willis surgery center to anyone. Thank you so much for everything. C/G

Wife had a persistent nose bleed on a Sunday. Called to a) see if it was necessary to bring her in…read moreand b) if they had an ENT on staff? Was told over the phone "Yes" to both, so I brought my wife in. Arrived and was checked in, then told that they could not do anything for my wife's nose bleed except give her gauze (which we already had) and that they in fact "never have an ENT on staff" and weren't sure why the person on the phone told me they did. I then received a bill for $588 for nothing.

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

Reception was fantastic, warm, comforting, the woman took my info and showed me to a bed. She was…read morevery nice while asking questions, then the male doctor came in and she left. The doctor was rude and passive, annoyed I couldn't give exact dates when I told him I can barely see the words on my phone but can give him the timeline. His attitude was abrasive and I asked for a female doctor which he snapped there were none just him and to deal with it, then a nurse ripped open the curtain and said "yeah he's the only doctor and he's already entered your room so you've gotta pay him. That's how it works" I will recite this exact review if I get a bill because I am not paying for negative attitude and people who are exasperated by my need for medical attention. I left immediately in tears and told the front desk how horrible the doctor and nurse were.tried to walk home unsuccessfully and people on the street thought I wa drunk and been assaulted from how upset I was on top of having extreme dizziness and nausea like vertigo. Shame because this place has been recommended to me but I'm not paying for their mean attitude and lack of care for wellbeing. The woman at the front desk would make a better nurse and doctor than the 2 I encountered. Horrific experience. This is why I have anxiety about medical care

Came in for an ER visit from food poisoning. no wait and the staff helped me quickly. Had to check…read morein a few times but that's just how hospitals are. They were able to diagnose quickly and get me what I needed to do better.

I was recently hit by a car and have been hospitalized at Chippenham Hospital while I wait to be…read moretransferred to a rehabilitation facility. During my stay, the care I have received has gone far beyond the call of duty. The nurses, nutrition staff, occupational therapy (OT), and physical therapy (PT) teams have all worked together to make my stay feel as comfortable as possible--almost like being at home. Their kindness, professionalism, and encouragement have meant more to me than words can express. I especially want to recognize Nurses Gina "Q", Deja, and Mel, who have truly exceeded expectations. Their compassion and dedication helped reassure me that I am going to get better, and I am deeply grateful for the professional care I have received. Thank you to everyone at Chippenham Hospital who has played a part in my recovery. Your hard work and kindness make a real difference in patients' lives.

Chippenham Hospital ER failed our daughter miserably! The ER doctor gave her oxi for her fibroid…read morepain knowing that she was in her second trimester, high risk pregnancy because of her age and having fibroids! He said it was okay for her to take a low dose and she woukd be okay. He did not notify Labor and Delivery nor did anyone ever contact her OBGYN! She was discharged and came home and had a miscarriage! She went back via ambulance and horrible service in the ER! So much more occurred that went horribly wrong! To date we are still waiting on answers from Patient Relations. The tragic traumatic experiences happened in early December NEVER WILLWE USE THAT ER AGAIN! Even the nurses in Same Day surgery when our daughter had to go back for an emergency procedure advised us to NEVER come back to that ER for any services. That ER needs to be investigated!

THANK YOU VCU! A huge healthcare complex in the heart of Richmond, Virginia. Providing countless…read moremedical services to those in need. Speaking of countless, my story is only one of countless others. My story: Recently, my oldest sister (previously a nurse) and last sibling of four, suffered a massive stroke in the right hemisphere of her brain. Flown in a Life Star from a remote location eighty miles away as the Star flies to VCU. Immediately emitted to the Critical Care Center ICU. She eventually, gained from movement on her right side and very limited communication in about a week. Thou her prognosis wasn't positive, the medical care team kept hope and provided time for loved ones to visit and make peace. My daughter (also a nurse) and I were able to visit. The medical staff made sure every visitor were comfortable, informed, and able to spend as much time as needed to be with her. After about two weeks in the facility, my sister's final wish was to be home with loved ones; all with the mutual agreement with her husband and the immediate family. The Palliative Care Team assisted everyone discussing options and planning the next steps together. The Team was available as needed to answer and questions or concerns. Transferred home and under the watchful eye of family, Hospice professionals, and the Palliative Team, Barb was able to be home for a few more days. Rest In Peace dear sister (and aunt, wife, daughter, mother, grand mother, even a great-grand mother!). VCU we are all, including Nurse Barbara, forever grateful.

Their customer support is outsourced to people trying to speak English. Their billing department is…read moredifficult to contact and that's putting it mildly. When I went in for an outpatient procedure they handed me a $365 bill prior to the procedure, and asked if I could make a payment. Called my insurance and they said my copay was $284. VCU said their bill was an estimate. So in a nutshell they try to get paid, beforehand, with their "guesstimate"

I have visited MCU on several occasions. The first time I was arrested due to improper treatment…read more The second time I had surgery two weeks before visited. I arrived at day clinic and informed staff that I was not feeling well. I was told that I can go to an outside urgent care facility or the ER. I choose the ER. That about a few minutes before 11 a m. I arrived at ER around 11 am. I was first patient there. I sat around waiting be registered. Registration told place around 6 pm Now the ER is full looking like the United Nations. The last time I was there for mental health. The staff refused to explain to me about what was going on. When I spoke up they threatened me with TDO and transferred to another unit where my personal belongings were stolen. A pair of prescription glasses and skullcap. I was also attacked in that same unit. People of color are treat terribly. I will not be returning to MVC ever.

Horrible experience , poor quality of care came in around 10 p.m and it's after 7 a.m the next day…read moreand still haven't been seen. Came in with breathing and back issues. The level of care was horrible. Highly disappointed. I use to view Mcv as a pretty good hospital. I don't know where the level healthcare system is going. In the Emergency Room Services.

Dr. Hospital Expertise- 0 This is supposed to be a facility…read morewith qualified trained professionals. They gave my autistic son an injection without properly explaining how they were going to do it, where and when. He was in the midst of a psychotic episode. He pushed the staff member away. They should have waited for de--escalation. They came from behind; He tried to get this staff member away from him. This so-called professional staff pressed charges. This staff member has no clue how to handle an autistic individual. They do not like to be touched. This staff member should be fired or remanded for additional training. Is your hospital going to press charges against all individuals in the midst of a behavioral meltdown? This specialty is supposed to be a professionally trained staff. Buyer beware!

I saw the posting below about a behavioral problem coming to the ER and they charged him! Like as…read morein prosecution? That is crazy. This is a behavioral management facility. Are there not experts here at this location? I am staying out of the ER. The other part of the hospital may be ok but I will go elsewhere. Why would you charge someone seeking help? Is that even legal if they come for help? Clearly that was not their intention to help this autistic person get him in trouble. Dude needs relief not cops..... Sick! This is not professional. Why would anyone come if you gonaa charge em!?

My husband had major surgery by Dr. Cote and he was an amazing doctor, he explained everything what…read morehappened during surgery his team were amazing and kept me updated, afterwards Dr. Cote explained what happened and it was a successful surgery and very well pleased with his care for that week

I had robotic hernia surgery two days ago at Memorial Regional. The nurses, administrators and…read moredoctors were attentive and understanding. The nurse who sat with me during my recovery and wheeled me to my car was both caring and patient. I'm sore today but am grateful for the care I received from Memorial Regional. Based on my experience, I'd highly recommend the hospital.