I would like to give a shout out to the Evergreen Eye Center in Federal Way! The staff were…read moreextremely helpful, kind, and knowledgeable! I had to get my cataracts measured. They were very thick and needed the extra test. I was very nervous because I did not know what to expect. The staff who took care of me did their very best to keep me calm. I moved through the procedure swiftly without any problems! Please give the staff kudos! I would definitely recommend Evergreen to my family and friends!

I went to Evergreen Eye Center for my biannual checkup. I was told that I had cataracts, so I had…read moreto go through a visit with the surgeon. I did that, and I was told what the procedure would involve. At that time, I was quoted $400. I am on Medicare, so I called Medicare and asked why I was being charged $400. They told me that I should not be charged extra for a standard lens, because a lens has to be put in regardless. They explained that unless I chose a multifocal lens or another specialized lens, there should not be an additional charge, and Medicare would cover the standard procedure. I was scheduled for cataract surgery on Thursday, June 11. Then, on the Monday before the surgery, Evergreen Eye Center called me and said that I would need a specialized lens and that, in order to do the procedure the way I wanted, it would cost $4,000. I wanted monovision, meaning one eye for distance and one eye for close vision, but I was told the doctor did not want to do it that way unless I paid for the specialized lens option. Evergreen Eye also made me go to the surgical coordinator twice, and I could not understand why there was a need to go back to a coordinator again. The whole process with Evergreen Eye was long, drawn out, confusing, and frustrating. By comparison, the other provider I went to was very quick and straightforward. I called them on Monday, got in on Tuesday, met with the surgeon on Wednesday, had my first eye done the following Tuesday, and my second eye scheduled for the Tuesday after that. As I mentioned, by the end of June, both eyes should be completed and I should be healed up. Based on my experience, I cannot recommend Evergreen Eye Center in Federal Way for anything. I would not have my worst enemy go there. This is an honest review from a patient and customer of Evergreen Eye Center who is very disappointed with how I was treated. The pricing communication was confusing, the last-minute change from $400 to $4,000 was shocking, and the overall process felt unnecessarily difficult. I went elsewhere and received much quicker, clearer, and more reasonable care.

I am a nurse practitioner myself and did a lot of research before deciding upon Visian lens surgery…read moreas I was not a candidate for less invasive procedures. I wanted to make sure the surgeon I visited had a breath of experience and training. After the experience I can truly saw I was impressed from my initial consult all the way through surgery and after. Dr Patel does fantastic work he is great at communicating, has a wonderful bedside manner and an amazing team of support staff. I wake up daily amazed that I can now read the clock across the room without glasses or contacts! I was so impressed with the operation aspect of the business, the entire staff is friendly, communicative, professional and values your time, investment and confidentiality.

Always behind in their scheduling. My eye's vision is worse after the cataract surgery....Patel…read moreupsold me on a trifocal lense that doesn't work. Horrible experience all the way around

We have been seeing Dr. Shelly for years! He has followed my oldest daughter, who was a premie…read moresince coming home from the NICU. He is great! He is very personable and would highly recommend him!

Dr. Shelly was a great doctor, he was first referred to us because my son was a type 1 diabetic,…read morelater opened my daughters children's blocked tear ducts. I went to him even though he was a primarily children's because he was so kind and thorough. I once saw stars (dehydrated) and he got me in as soon as I could drive there. Unfortunately I believe he retired years ago.

Dr. Brenda Myers Powell is a Doctor that goes above and beyond to accurately diagnose and treat her…read morepatients. I know because she did this for me. I find her presence, tone and mannerisms professional to all. I will highly recommend Dr. Brenda Myers Powell to everyone.

Worst bedside manner I've ever experienced. She didn't explain anything, so I had to ask. It was…read morelike a big issue for her to talk to me. She treats her staff horribly. I was appalled at the way she spoke to her staff members in front of me. Every appointment was at least 2 hours. Lots of waiting. When told that she would call me with results of my eye tests in a week, it took 6 weeks. I even called the office several times to try and get info. Not ok. She's probably a good Dr, but I'll never go back.

Absolutely a wonderful doctor. Excellent bedside manner. Highly recommend!! I appreciate the…read moreservice.

Dr. Poore is very professional and a great Doctor, his team of nurses and doctors are amazing…read more Highly recommend. Ok thank you so much

Had my first visit here today and am very pleased. Doc provides an eye examination that is much…read moremore thorough than my previous optician, and I appreciate that! His assistants (front and back office) were very nice and helpful. I definitely recommend getting your optical services here. THANK YOU!

WARNING - Do not see this Doctor for an eye exam!!! Start to finish the service, care and billing…read morean extremely disappointing experience. The optometrist spent very little time with me and seemed uninterested in anything but finishing the appt asap. He mentioned my macular degeneration but other than pointing it out which I already knew about which is done at any eye appt no treatment was performed other than the upgraded imaging I approved prior to the appt. I fully understood I would be paying for that imaging upgrade but instead the office billed me a medical visit! There was nothing remotely medical about my visit and at no point was it communicated that this visit would be billed as a medical visit instead of vision. I had a vision test to get a new prescription for glasses. The ironic thing is the prescription provided was not accurate, not even close. I reached out for assistance after getting my glasses elsewhere and was told the glasses provided were subpar and they were the issue. Instead, I made another appt with another optometrist to get my prescription redone out of pocket. The prescription was totally different and much more in line with previous. Which I provided to the Dr at the time of the appt and he never even took the time to look at. Now I have a bill for medical care. Un freaking believable. This office scams you on so many levels. The office staff is curt and unhelpful. Overall, this practice lacks basic customer service, professionalism, and attention to patient care. I am paying this bill, but I will also ensure everyone else is warn away.

Man I was in dire straights for a new eye doc. This place got me in super quick (next day appt) and…read moretheir whole physician team is incredible. My doc identified the cause of problems I had just resigned myself to deal with forever and I'm definitely on the mend. (My eye rx was WAY off before I came to this place and it was damaging my eyes. Also, had a scratch and a long standing infection that he found.) Reason for the 4 stars is bc I had a delay in receiving my contacts. Waited over 2 weeks and found that they hadn't been ordered. I received them two days later but still a little frustrating. They had given me a pair when I left the office so I was ok but :/

Dr. Kim was friendly and professional during the contacts examination. Then suddenly, he pawned me…read moreoff to a glasses vendor, with both making it appear my insurance would cover. I ended up passing on the glasses. When I went to pick up my contacts, for the first time ever in my life, I picked up contact from an eye doctor who did not come out to test the contacts on me. I also received a case with no solution! Very unprofessional. I knew that was a bad sign. When I got home, I popped in the contacts and I could see far away, but couldn't read anything with the contacts. His office never followed up with me. I will never go there again.

I have gone to Dr. Mast last several years including my whole family. She is very calm,…read moreknowledgeable, and very family oriented. She spotted something unusual one of my eyes and strongly suggested I should follow it up. The office even called me couple months later if I followed her recommendation. I was having some radical blood pressure issues,just found out breast cancer stage 1, and diagnosed with osteopenia because I followed her recommendation. Without her thorough examination, I probably had to go through a lot worse. My gratitude to Dr. Mast! Thank you!

I have a rare eye disease called Kerrataconus, Dr. Mast helped me understand what I needed and for…read morethe first time in 5 years I was able to see again out of my left eye using a specific contact lens. All thanks to her and staff, 11/10 would recommend!