0-Star Review / Public Warning:…read more
I would give this dealership 0 stars if I could. From start to finish, my experience has been nightmarish, unprofessional, and completely unacceptable. This is not just poor service -- this is fraudulent, deceptive, and reckless behavior.
Defective and Unsafe Vehicle:
The car I purchased was delivered in defective and unsafe condition. From day one, it had torn windshield wipers, a dead key fob battery, and a cracked tail light. None of these defects were disclosed prior to sale. Selling a vehicle in this condition is fraud, breach of contract, and a violation of consumer protection laws. I should never have been forced to take possession of a car in this state, yet this dealership acted as if it were normal.
Failure to Provide Title and Tags:
It has been over two months, and I still do not have my title or registration. I've had to constantly call and beg for temporary tags just to legally drive the car. Every time I called, I was met with excuses and delays: "It's coming," "We don't have it yet," or "Just wait a little longer." This is reckless disregard for legal obligations and basic customer service.
Nasty, Unprofessional Attitudes:
Every staff interaction has been met with rude, dismissive, and hostile behavior. Klay told me, "It's a used car, what do you expect?" -- a statement that is disrespectful, dismissive, and shows total bad faith. Brady, when pressed about reimbursement for the battery, lied, blamed the weather, and made up multiple excuses, including: "It's not our problem," "The battery was fine when sold," and "You should have checked it before buying." These are blatant attempts to avoid responsibility.
Battery Disaster and Runaround:
The car battery failed completely before permanent tags were even issued. Their "solution" -- demanding I drive three hours to pick up a replacement -- was absurd and unsafe. When I asked for reimbursement, Brady repeatedly gave the runaround, refused accountability, and acted extremely unprofessionally, making up excuses rather than fixing the problem.
Possible Discrimination:
I strongly suspect I was treated unfairly due to discrimination. My cousin previously worked at this dealership and witnessed the toxic, biased culture firsthand. The repeated dismissive and disrespectful behavior made me feel I was treated differently from other customers, which is unacceptable.
Deceptive Business Practices and UDAP Violations:
This dealership's conduct demonstrates:
* Failure to disclose known defects
* Deceptive and unfair business practices
* Breach of contract and good faith obligations
* Nasty, hostile, and unprofessional customer service
* Potential discriminatory treatment
* Violations of UDAP (Unfair and Deceptive Acts and Practices laws), exposing them to civil and regulatory liability
Final Warning:
From defective vehicles to dead batteries, cracked tail lights, unhelpful and hostile staff, and endless excuses, every interaction has been a nightmare. They make it nearly impossible to get proper service, treat customers with contempt, and seem to think deception is acceptable business.
