They steal your money at this location. They let customers pay for a car wash at the pump. You don't find out the car wash is broken until you pull around to it in the back. The rude cashier refused to give me my money back. She said she can't do that because I paid outside. She refused to come up with any other way to make it even with me. She gave me a fake number for her "manager" that just goes to voicemail. Shady! read more

Shell Oil Products - The name of the owner and location. - Gas Stations Near Me - Lancaster, California

Today my husband went to get gas before work. He paid inside via Apple Pay $50.00 worth of gas and 2 Arizona teas. When he went to pump it gave no gas even though transaction was approved and it took $52.85 out of our bank. When my husband complained rude employee and rude manager said "It would go back on card", only the gas? Why when he paid inside via Apple one transaction. They refused to give us gas but we paid and money was taken out of bank. I've seen similar reviews on yelp and am wondering if management is scamming? They are SO RUDE and unprofessional. If I don't get the money back I will be reporting to authorities and better business bureau. read more

Shell Oil Products - Receipt for gas paid for he never received. - Gas Stations Near Me - Lancaster, California

I'm only rating a 1 star because I'm unable to put a 00000. Customer service is terrible, all the females that work there have terrible attitudes. They never have change and they do not have any manners. I will never go to this place again. Also terrible quality the pumps are always down. I only went to this gas station because it's the closest to home but I will no longer go. read more

Ice manchine is always broken and has been since the summer.. they dont replace it.. very frustrating especially when I use this gas station alot while I work. Fix the ice manchine! read more

Heres a tip they dont do cash back. There ATM never works!!! Theres ONLY 3 gas pumps that works. Question what's the point of having this gas station here if it's never up and running completely right? read more

1) This Gas Station is typical, bright, and is really popular because there isn't a station in sight 2) It does need to be maintained better , you can see that in the pictures i posted 3) Located of the 14frwy & Ave J/20th st exit in Landcaster, Ca read more

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The employee Mandy with the glasses in the day time around 3:08 pm very rude ! Unprofessional giving customers lectures on why SHE WANTS TO GO HOME TO HER FAMILY AND THEY SHOULD WEAR MASK . As an employee you approach the customer who clearly forgot and kindly ask does he HAVE A MASK the customer could either want to buy YOUR MASK or go back to the car and grab there's . That's not your place Mandy to lecture or have any say so on service until the customer Denys getting mask . I am disappointed at this employee maybe she's new read more

Charged for a $68.00 charge when I wasn't even in Lancaster ! Manager lied; cameras are not true as far as dates ~ she gave no excuse for my charge except to tell me I put over $100.00 in my gas tank in two days. I use regular and have NEVER used that amount of gas in my more than elderly years! read more

Never take your car here to get washed on a weekend.. and done use the the machine to pay for it.. I called and explained the car wash was not working although my car was already wet.. the lady was unable to rectify the situation because only managers can I explained the machine never printed a receipt again she was unable to fix that problem as well.. I explained I can provide proof on my bank app that I paid again she couldnt help.. what's the point of being open o the weekend if there was no one to help with a matter.. read more

Good location and competitive prices. BUT, my review is about the people this place attracts! Somehow, this place always seems to attract all the hustlers and solicitors. I can't recall a time where I've gone to get gas here and someone hasn't startled me. Either they're asking for change, trying to get to me to buy some bedsheets, or telling me some sob story on how they need to get to Bakersfield, and then asking me for change. On one occasion, there was a car full of people selling cologne. One comes up to me, "Nice car...blah, blah, blah. Oh and do you wanna buy cologne?" "Umm...No thanks." Next guy, "I got some cologne for sale." "Umm...No thanks." THIRD GUY, "Do you need some cologne? I also got some CD's." "....." Seriously, how big of a gas station is it that you and your homies can't see that all 3 of you that came out the SAME car, have already come up and tried to sell me something. C'mon management, get 'em out so we pump in peace! :) read more

Awesome , big gas station no lines and prices always good , my wife's favorite , also the mini market has lots of munchies and cold drinks. read more

Shell Oil Products - Gas Stations Near Me - Lancaster, California

I love this place because there is no wait like at Ampm or Costco for gas. Cup of coffee is cheaper than 7-11. Tuesdays they have a car wash special for only $3. Yes gas is a little pricier than Ampm and Costco but not as expensive as chevron. And Customer service is always great. read more

Closed indoor restrooms to the public. It's 38 degrees and they supply a dirty portapotty for customers. Where is a sanitary covid free restroom experience for customers? This portapotty has no sink to wash hands as directed by the Governor won't by getting gas here read more

I'm really annoyed that I pushed no on the gas pump denying the car wash and it selected yes because the buttons are worn down, charged me $9 and the service clerk was not able to refund me. I know it's only 9 bucks but that's still very annoying. I won't be coming back there for gas. read more

I fill up here on a regular basis and have never had a problem. The station is well lit at night and has well stocked convenience store.

This place always has panhandlers, solicitors, beggars. Why stop to get gas when you can't even exit your car safely to pump it? I have been here several times and there is always someone begging you for money. Today there was a man and his son, no older than 7, begging for money 2 feet away from me. I told them "No" several times before I even opened my door all of the way. Instead of walking away far enough for me to exit my car, they continued to beg and the man became belligerent. When they finally left, I was able to exit my car only to find out the pump payment station was not working properly. I ended up driving to the Chevron on Avenue L West Lancaster. The time before this, I couldn't even put air in all four tires without a person approaching me from behind asking for money. Management should seriously look into a security gauard to put a stop to loitering and soliciting. It takes $60 to fill my tank and i happily give that to the Costco, Sam, or Chevron, because I can at least give away my money without being ambushed by loiterers. read more

Just a few weeks ago, gas was about $3.55 now it's $3.77. wth... . *pass it right by* ... no thanks

WATCH WHAT YOU'RE BEING CHARGED WHEN YOU GO IN TO PAY FOR STUFF. I just got back there and was overcharged for an LA Times newspaper. And they do not charge correctly for the Powerball lottery tickets. They're also playing spanish music in there all the time as well. No longer a pleasant place. BOO!!!! Who's training these employees?? Whoever it is, they're incompetent. read more