I was using the pre-authorized pump outside and completed the payment approval, but the pump kept stopping several times. I was confused, as all pumps were busy and cars were lined up. The customer behind me even came out of his car to help me restart the payment process, but the pump stopped again. We both assumed the pump was down.
The customer went inside to speak with the attendant. A man then came out with him and immediately started shouting at me. He told me he did not want me as a customer and refused to authorize the pump for me. Other customers were watching, and he did not seem to care about his behavior. I returned to my car and waited, but my gas light was already on when I exited Highway 401, so I could not drive far.
His attitude was extremely rude, unprofessional, and disrespectful. He acted as though he was "the boss" and that nothing could be done about his behavior. The store manager refused to authorize the pump and left me without any assistance.
I am requesting that this incident be reviewed, as this treatment was unacceptable and caused significant stress and inconvenience. read more