I took my car into the Shell gas station on 11695 Southwest 88th Street (305)271-1490 on the late afternoon of February 10, 2013. It was the first time and will be the last time I use their car wash. I paid for The Works car wash for my car and, my car literally got The Works. I remember faintly feeling that somewhere in the hind parts of my car, it was being yanked and pulled a bit aggressively. When it was done, I drove my car out of the car wash and proceeded to park my car in front of one of the gas pumps. As soon as I got out, I saw the edge of my top, driver's side bumper jutting out. IT WAS NOT IN THAT CONDITION WHEN I TOOK THE CAR INTO THE CAR WASH. I showed my husband the damage and he went to get the gas attendant. The only thing Fernando, the attendant, said was to bring the car at 8 a.m. in the morning because that is when the owner, Many Rebustillo, comes in. I asked him what happens in a situation like this and again, Fernando stated to bring the car in at 8 a.m. to show the owner, Many Rebustillo, of the Shell gas station. I had Fernando call and leave a message to the owner, Many Rebustillo, to let him know of the situation and that I would be here the next morning promptly at 8 a.m. The next morning, at about 7:55 a.m., I showed up and asked the attendant that I needed to see the owner, Many Rebustillo. The owner, Many Rebustillo, took less than a millisecond to peek at the damage and said, that we do 200 cars a day and we are not responsible for damaged items such as an antennae or side mirrors. His jabber sounded rehearsed and literally mechanical like an automated voice. I told him that my car was not in this condition when I used their car wash. Also, the fibers of the cleaning brushes were still stuck in the area where it yanked it out. Many Rebustillo then proceeded to ask that it was nothing and he could fix it now with a screwdriver. In short, Many Rebustillo was unprofessional, apathetic, and curt in his response. I will never, ever visit ANOTHER SHELL GAS STATION to purchase a pack of gum, a lottery ticket and the very least, use their car wash. DRIVERS: HEED MY WARNING AND PROTECT YOUR CAR! PASS ANY SHELL GAS STATIONS ESPECIALLY 11695 Southwest 88th Street (305)271-1490 UNTIL YOU FIND A COURTEOUS AND DEPENDABLE GAS STATION AND CAR WASH BECAUSE IF SOMETHING DOES HAPPEN, Many Rebustillo WILL NOT BE SYMPATHETIC NOR TRY TO RESOVLE ANYTHING THAT DEALS WITH GOOD CUSTOMER SERVICE. MOREOVER, Many Rebustillo OWNS THREE MORE SHELL GAS STATIONS. read more
