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    Shell

    2.9 (7 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    Walgreens

    Walgreens

    (23 reviews)

    $$

    I think the store manager needs to step back and re-evaluate the scheduling of their employees in…read morethe pharmacy dept. My wife called at 9:10 am on Saturday. She was placed on hold for 41 minutes and 52 seconds before someone picked up and answered. She was on the phone with the staff for a whole 20 seconds to take her info to confirm her script. They only had 5 people scheduled on a Saturday, 1 pharmacist, 2 pharmacist helpers, 1 drive-thru, and 1 counter person. Knowing that the pharmacy closes early on Saturday and Sunday and it's going to be even busier on the weekend than during the weekday. They could've had more people on staff in intervals so that it was constantly flowing smoothly. During the week you'll see as many as 7 or 8 people back there working helping the Pharmacist and keeping the flow moving. Don't get me wrong. I understand they're busy but it is crazy to have to stay on hold for over 41 minutes. So if this store is so busy in the pharmacy, then put 2 pharmacists on duty to catch up. So I called Walgreens to speak to the manager and was told they weren't in but there was a lead associate that could talk to me, so I said ok. After a brief 4 minute hold, Rachel answered again and said that he was working the register and it might be a while before he can clear the line to answer the phone. Rachel also tried to convince me that they were extremely busy at 9:45 am with a line going around the building for the drive-thru and that they are backed up. This is a perfect example of why management needs to re-evaluate the scheduling so there is appropriate coverage at all times. This put's a lot of stress on the workers because customers are complaining that there isn't enough staff working. So I wonder if the manager ever worked the floor in a retail, or does he just walk around in his suit and tie and make big decisions on how to make it worse for everyone. I left North Florida Pharmacy because they closed much earlier than Walgreens. But at this rate, I might just go back to the North Florida pharmacy or go to CVS. At least North Florida's average wait time is less than 20 minutes if I walked in the door with a script.

    Great staff and really super great pharmacists at this location. The staff and pharmacist are very…read morekind and professional. This is the busiest pharmacy I have ever seen and they work hard for their patients. Sometimes when you call you have a long wait but that is because they serve so many people but no matter how stressful it must be, they are always courteous and professional and kind

    Shell - servicestations - Updated May 2026

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