I phoned a Shell gas station in Calgary. They told me that yes they are participating in the BMO Airmiles promotion for .25 off per litre which I was registered for. I went all the way to the Gas Station, and when I arrived they said they gave me the wrong information. It was wasted time and a wasted trip. I tried to call Shell Canada Customer Service and ask if they could let me know which stations are participating. She didn't seem to know and so she put me on hold. After too much time had passed she hung up. In B. C.
I also went to a Kelowna Shell station and had similar trouble. I called Shell head quarters again and the customer service people wasted my time putting me on hold because they had to look up the info and then without letting me know tranferred me to Air Miles that has nothing to do with the offer. The customer service people are completely incompetant.
If I was to add up all the wasted time to do with this, it would amount to about 6 to 7 hours IF NOT MORE with hold times, driving around town to 2 different stations, talking to people and being transferred to others who didn't know the answers, etc. A pitiful organization! read more