Regards of bad customer service at a shell gas station. The store location is 3865 IH-10E Beaumont TC 77705. I'm coming from Atlanta Georgia, and stop at the location mentioned above to pump gas. While my fiancé was pumping I wanted to go in to get snacks and stop at the bathroom since we still have a long trip ahead of us. As I was entering the door the first thing I saw that the bathroom was closed(a sign). My fiancé was behind me and because he needed to use the bathroom as well and was going to get snacks. I turn to tell him(fiancé) the bathroom was closed. My fiancé turn and ask the cashier if the bathroom was closed but she didn't let him finish and very rued said "that's what the sign says!" What my fiancé wanted to ask was if the bathroom was closed or someone was cleaning it. After that I when to the car to grab a pen and paper to ask the cashier for her name and store site to call to complain about the service she run inside to call the manager. I explained to the manager the situation and the cashier once again was screaming from the cashier and say; "how was rude!" I turn and say; "that wasn't the appropriate way."She was supposed to say "Ma'am the bathroom is closed at the moment." After my response she continued to yelled, and make face expressions. At the end the manager gave me the store location, but refused to give me her name or the cashier name. This incident happened on February 17,2021 around 10:50 AM. I believe shell are better than the way I was treated. I'm a loyal customer of shell which that's one reason why I decided to stop at this particular location to pump gas. Also I believe I was a paying customer and have the right to use the bathroom if it was available. I would've understand if the bathroom was closed but was actually directed and greeted correctly. read more