A great big shout out to Dr Shelby Morrisroe. I could not be more grateful to her for her knowledge, excellent skills and wonderful followup. Received a procedure requiring day surgery, and thanks to Dr Morrisroe's experience and talent.....my surgery was very successful. Dr Morrisroe called me at home that very evening to check on me, and inquire if I had any questions and made certain that if I experienced any issues or felt the need to go in....to simply do so. This was my 2nd surgery with Dr Morrisroe, one which involved kidney stones a few years ago, and also a success. Oh yes, and during the prepping of my surgery, she checked in on me to reassure me and go over the procedure once again, in case I had any questions. Also, a big thank you to Dr Morrisroe's nurse Kaitlyn located at her Earl St office. Kaitlyn could not have been more patient, more sweet, more empathetic nor more helpful. I am one happy little camper, thanks to the outstanding care provided by Dr Shelby Morrisroe read more

I went to Dr Morrisroe for an overactive bladder recently. I was totally impressed with the efficiency of UNIO which is the parent organization running almost all of the urology groups in the South Bay, and many other Urology groups in the US. I think anyone with a urological problem really has to separate the doctor's expertise, experience, and humanity from this overarching managerial structure. There is just too much pressure to see too many patients - the structure is fructuating and impersonal which made it especially important that the communication with the doctor is personal, to the point, clearly communicated, understood well and any proceedure described in full along with risks, benefits, and alternatives. Dr Morrisroe did this perfectly, then performed an invasive procedure expertly and with no pain. It's one of the procedures she specializes in. If you want good results, go to this doctor. It worked beautifully. Moreover, I liked her as a person. She's real. read more

Rachelle and Dr. Morrisroe are an excellent team. Both are very caring and compassionate. They listened to everything I said and offered a great care plan with many options. I am certain my health issue will get better under their care. The office staff was professional and knowledgeable. I felt the appointment went very smoothly and everyone was friendly throughout the process. read more

I was bombarded with electronic reminders about the appointment which requested confirmation but their technology did not seem to work, and I was unable to ever electronically confirm. Was told to arrive early but waited for over an hour after the scheduled appointment time for the doctor. After I finally saw the doctor, I was left to stand at the checkout desk while the person whom I'm assuming should have been working the desk was going here and there and said she would be with me sometime. Finally gave up and left without checking out. Maybe this doctor is great, but in light of the above, I found another recommendation for a urologist. read more

Urine samples left above the toilets violate HIPPA laws, do not follow medical regulations, and can be easily mixed and contaminated. Receptionists not efficient and made multiple mistakes. One hour wait even with an appointment made. Seen by doctor for only ten minutes due to some chaos in the hallway, yet have received multiple medical bills over multiple months leaving one wondering what the bills are all for given such a short visit where the doctor simply said, "It's busy today so let's wait for the urine tests and have you come back again". Are you kidding? Thankfully tests were negative because I surely would not want to return to such a chaotic and headache of a business. Update: Six months out and I'm still receiving monthly bills for which I'm sure that I and my insurance paid off long ago for the one brief visit. The medical board needs to look into this place. read more

Shelby Morrisroe, MD - Uncovered urine samples with personal ID information. - Urologists Near Me - Torrance, California

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It took five months to get an appointment. I have great PPO/EPO insurance. When I got there, the front desk girls decided they were not going to verify my insurance and instead, treat me as a "cash patient." They insisted I had to pay for the full visit up front. Even though I kept insisting my insurance was a PPO and she was in network, they did not care. They only wanted my money. I never actually got to see the dr. Horrible experience and an extreme waste of my time. read more

I saw Dr. Morris Roe a few years ago about a urinary leak problem. She listened knowing that I didn't want medication and referred me to a physical therapist who helped eliminate the issue at that time. So thankful for that. Then, this doctor helped with confirming something so that treatment could proceed and didn't make me come to her office which would have resulted in more fees and just took care of it on her own. So, to me she was a great help and conscientious and led me to the right solution for me and she has trained with the best. These days I know its best to go to a doctor who knows what she is doing. That is much more important to me than housekeeping or having to wait in the lobby. I'd wait for a doctor whose medical judgment I trusted any day before going to a doctor merely because they were efficient moving patients in and out or had good bedside manners. read more

This is as bad as a doctor as you can find - incompetent and uncaring. Puts her greed before anything else, including your health. Do not step foot into her office. read more

They have always been very kind and professional with me. I have been Dr. Morrisroe for a couple years now.

In need of a urologist, and limited by my HMO plan on selections in my area, I was grateful to Yelp for their reviews and assisting me in my decision. Despite the unfavourable review regarding the unclean, uncovered, unprotected urination cups seemingly abandoned, Dr Morrisroe received favourable reviews, and being that I am female, felt her gynecological background was a further assist, as was her location. Hence I braved the call and was answered by a delightful, friendly and welcoming greeting belonging to AnaMaria Alonso, one of the office assistants. AnaMaria could not have been more sweet, more patient, nor more helpful, and because of her, definitely validated my choice for having selected Dr Morrisroe's office, as staff is equally important to me as is the doctor. AnaMaria kindly set up my appointment and emailed me the patient forms to fill out. Unfortunately, I was unable to do so and called the office back only to be assisted by two other very helpful staff members, a female with an unusual pretty name, and a fellow.. Shortly following that call, AnaMaria reached out to inform me she had spoken with Dr Morrisroe, to see if the doctor could squeeze me in for a sooner appointment, due my kidney stone attack and the CT scan confirming my 2cm stone culprit. Though the Dr was unable to, the kindness and thoughtfulness that AnaMaria displayed was above and beyond my expectations, particularly for a brand new patient. From the bottom of my heart, thank you AnaMaria and the other two helpful staff members for your excellent service. Gratefully, EM read more

I have been with Dr. Morrisroe for almost (4) four years now . Happy with her clinical care and knowledge of her specialty . She is prompt and listens to her patients . She is an Excellent Doctor . Her staff have a great follow through . I don't see myself changing to another specialist . read more

I spoke to dr Morrison on my phone And found her very helpful and Understanding She went beyond Most would have expected Barry Solomon RPh read more

Best decision of my life to have a vaginal mesh sling put in by Dr. Morrisroe. She was an excellent doctor, listened to me and understood my need immediately. The whole process was top to bottom professional, from office staff to OR. I highly recommend her. Two years later and I am still doing great. I have been able to return to running and spontaneous fun bike ride, Volleyball games etc. read more

Okay I've been seeing Dr. Morrisroe now for 2 yrs and she's done two surgeries on me so far for kidney stones. Both surgeries went very well with minimal discomfort. She's not the most personable person you will ever meet but she is obviously knowledgeable of her craft and happy to talk to you about it and answer questions. If you call or contact her on the portal and have a question she will always call you back. She's really good about that. She once called me on a Saturday to follow up after the first surgery, which surprised me. It is obvious to me that she cares passionately about her patients and her work. Her staff, however, seems to be of lower caliber lately. Offer better pay and you'll get better people. Just saying. read more

Only 1 of the 3 people I talked at Shelby Morrisroe MD at Skyline Urology, from the receptionist to the Dr gave me good customer service. Susanna Cervantes the receptionist/appointment scheduler called me shortly before they closed on Friday and said they emailed me paperwork and would it be possible to get it done before the close of the business day. Being that was only a few minutes away I was honest with her and said no I won't be able to do it by then. She got upset and started talking aggressively and saying that I need to do it or she would reschedule me. I told her I could get it done before my appt on Monday however not necessarily by close of today, however, I could probably get to it sometime today. (I mean who calls a patient and basically says do it now or else). Susanna said I needed to or she would cancel my appointment and reschedule without even verifying if I received her email. I had to look up my email to find the patient portal email she mentioned and told her I found it and would get to it. When I went into the portal it wouldn't accept my name or DOB so I called the office back for help and the office was closed so I left a message. This morning at around 8 am (my appt was 4 pm today) Susanna called me aggressively again about the paperwork. I calmly told her that I called back and left a message to let the office know that their patient portal didn't accept my name and DOB and I was waiting for a call back to complete it. She got upset and said she would cancel and reschedule my appt and I told her: Listen, you've threatened to schedule my appt Fri and again today. If you need to go ahead and do it. She said Im not threatening you its our policy and I can have you talk to my manager if you want. I was very happy about that because Susanna talks like she is on way too much caffeine or amphetamines (I cannot get a word in while she yaps) and during the entire length of both conversations I had with her she had 4 mouths and 1 ear. She has one partial ear at best. Ann the manager called me back and she professionally explained to me that there were two emails and I found the 2nd one and was able to promptly fill it out and return it with my insurance card. Easy peasy when I didn't have Susanna rambling on and on with threats on a power trip and not helping with an actual solution. I had a 4 pm appt with Dr Shelby Morrisroe via tele (not in person) . Now I must say that my own personal PCP (who referred me and who I think is a wonderful Dr) always shows up on time or early to our tele appointments. Dr. Morrisroe sent me a late message at 4:12 pm to join her in a video call and when I hopped on there were no pleasantries exchanged. She asked me why I called and I am concise and brief in communication in order to be efficient and not waste anyone's time and yet she was very cold, not personable whatsoever, she looked inconvenienced and unkempt and when I was done speaking my 3-4 sentences she didn't say a word. So I decided to kill her with silence back to let her know I had stopped talking. She finally condescendingly replied: Well did you cut back on fluids? She didn't have one bit of a smile and not one bit of a kind or comfortable disposition the entire time until I very decisively told her and the end of her fast paced long clinical spiel that I would go with the Physical Therapy option and she realized that the call was over. When the call was over was the only time she actually smiled. It was a very noticeable change and she all of a sudden turned from ice cold to somewhat human and starting talking to me with some life force. She asked if I wanted to make a follow up appt and I said no. I am going to go to a different Urology Group, this is definitely not the Dr for me. I searched Shelby Morrisroe MD on yelp and the details on her 1 & 2 star reviews scared me, they looked like a surgery nightmare in regards to poor women complaining of mistreatment and of her bedside manner. Similar descriptions of cold demeanor and worse. All of that I could easily foresee from my telemedicine appt with her which is why I definitively did not move forward with her. I made a new appt with a different urology group and different Dr and I will happily be seeing that Dr in person. I will say that Dr Morrisoe may have good clinical knowledge (I'll have to compare after my next appt to see). However, it isn't worth the cold, condescending, uncomfortable demeanor. I agree with V.K. and Maggie S on their assessment of Dr Morrisroe's demeanor. read more

I was diagnosed with Interstitial Cystitis and OAB in late Oct. 2019. Dr. Morrisroe was very professional and took the time to explain different treatment options. She visited me in the hospital and helped me with outside paperwork. She was very patient as I had a lot of questions and always responded to my emails. She is very knowledgeable about different treatment options although IC is not easy nor fast to treat. I would highly recommend her. read more

Dr. Morrisroe was recommended by a friend. I drove 3.5 hours for a second opinion on a pretty serious matter. The doctor was thorough, encouraging, personable and professional. My first report came back negative, but Dr. Morrisroe followed up and I am grateful she did because the second report came back positive. She called me on a Sunday night to let me know and to plan our next steps. What kind of doctor calls a patient on a Sunday night? A doctor who cares about her patients and wants to see them improve. read more

Dr. Morrisoe is intelligent, experienced and competent. I saw her twice in the office and spoke with her a few times on the phone. I agree with the review by V.K. Dr. Morrisroe has no bedside manner, so to speak. She is extremely cerebral and clinical. She may be well-meaning with a heart somewhere, but she doesn't show it. She seems to be very impatient, both in person and on the phone, and interrupts you frequently. I have had a chronic bladder condition growing worse as I age. It is difficult to manage. I also have other demanding life issues, so I am a bit vulnerable and fragile at this point. Dr. Morrisroe lacks compassion and kindness. Further, she doesn't work with you to create a long-term treatment plan and/or strategy until you present worsening symptoms over weeks and months. She also isn't readily available by phone, but can wait days to follow-up. When the meds weren't working and my condition persisted over 10 days, I needed an immediate solution. I didn't hear from her during regular business hours; rather the after hours physician called, much kinder and more sensitive. Still, too little too late. I waited yet another 4 days for her follow-up. She claimed to have been trying to reach me all that time, but it's hard to believe she wouldn't have left a message and there is no record of her call on my phone, even from an unrecognized number. There are more sincere and dedicated physicians in her field. read more

I became a patient of Dr. Morrisroe's because I needed a urologist and she is my mom's urologist and I take my mom to her appointments, so I was familiar with her practice. . I was so impressed with Dr. Morrisroe's knowledge and bedside manner that I made an appointment for myself when I encountered some urological issues of my own. Dr. Morrisroe has my highest recommendation. All I can say is wow! In addition to being knowledgeable, professional and on top of her game, she is compassionate and devoted to the well being of her patients. She performs the necessary procedures and then follows up to make sure that everything is ok. She listens, answers questions and communicates in a clear and respectful manner. She and her staff are outstanding at keeping patients informed. In my opinion, Dr. Morrisroe is the model of how to practice medicine. Her dedication is incredible. She even called me on a Saturday to see how I was doing. I feel fortunate to have her as my doctor. She is the real deal. read more

I wanted to share my experience with Dr Morrisroe and her staff. Such a positive experience starting with the front desk to everyone behind the scenes who are very positive and kind , and made me feel Extremely comfortable as I have never had surgery before and was very nervous. Dr Morrisroe Was extremely kind and patient with me and always took the time to call me back immediately when I had questions. Which was a lot. Every time I went in she never rushed through any , she always took the time to explain everything and make sure I was Feeling comfortable. It was important to me to have a Doctor who is not only a great surgeon but also had a kind heart and cared about her patients and Dr Morrisroe truly cares about her patients. All of her staff behind the scenes were just as kind and I wish I could remember all of their names To thank them individually.So thank you to all of you behind the scenes as I found you all very kind and thoughtful. Thank you Dr Morrisroe for the great surgeon you are but also for your kind heart. I would highly recommend Dr Morrisroe and her staff. Thank you to all of you read more

I had a UTI and went to see Dr. Morrisroe. I found her very personable and friendly. She is highly competent, as was her staff. I highly recommend. read more

I read good reviews about Dr. M but when I met her, she had a horrible bedside manner. She kept interrupting my story of what had happened to my body. She made me feel like she had already chosen a diagnosis and treatment plan before even seeing me. As I was still speaking, she shoves my feet In the stirrups and says okay let's take a look! I'm like wait there's more history. But she just kept talking over me and forcing me into a pelvic exam before I was ready. She raised her voice repeatedly questioning me so hard. I felt like I was in interrogation. I honestly started to cry bc I felt so unheard and attacked. I also asked her to recheck some things and she refused. If I'm heading into surgery, I expect a doctor to listen to the entire account to gather all the information. I also expect her to speak respectfully. Not belittle the patient. read more

I was having repeated UTIs. My doctor kept prescribing antibiotics to solve the problem but wasn't interested in figuring out WHY I kept getting them. A friend recommended Dr. Morrisroe. I hate doctors. Going to the doctor and telling my private history makes me so uncomfortable. Dr. Morrisroe was different. She listened to my history with UTIs. She didn't doctor me. She asked a ton of questions and together we tried to figure out why I kept getting these recurrences. She saw I was scared that something bigger was going on and she assured me it wasn't as bad as I thought. My anxiety went away. She figured out what was going on and I haven't had a UTI since. read more