What a terrible experience! One of my dear friends who is a contractor recommended these guys…read morehaving worked with them, so I though I could trust them. They snaked my kitchen sink last winter, and I appreciated everything about it. Unfortunately, a few weeks ago, I called to have my tub snaked, have the tub drain trip lever and stopper replaced, and have my outdoor spigot changed. The worker, Rick, I think, spent about 3 three hours on things, and then called me saying he didn't have the right size snake. He suggested I get some Draino to pour in, fill up the tub, let it sit for an hour, and then let the water flush the pipes. Not what you want to hear after a 225 dollar hour and a half of work, but I was still trusting at this point. I did what he asked, and low-and-behold, the water had drained 15 minutes after I stopped it while the stopper was still engaged. Next shower, I was still standing in an inch of water. And dammit, I had to finish screwing in one screw on the new spigot. I called the office, and Rick contacted me the next business day. He said he'd try to get out that day and would call me back. He never did. I called him once, I took a video of the water going down the "stopped" drain and texted it to him, and I never heard from him. Wow. When I got a 500 dollar bill, I called and left a frustrated voicemail on the company phone asking what the heck was going on. Austin, the owner's son, called me the next day and was apologetic. He took ownership of the mess up, told me that they don't snake anymore and referred me to A1 Sewer (which did a great job!). He also told me to disregard the bill. I appreciated that. When you ugly f**k up, you fix the mistake and try and make it look pretty again. Fast forward a week later, I get another bill that was for 200 and change wanting me to pay for the spigot parts and labor. It was technically fair, but at this point, I had already had A1 Sewer come out, tell me my pipes were simple and that I could do it myself next time with a cheapo snake from the store, and adjusted the drain stopper so it actually worked, all in 1 hour's time. I did my confused-Scooby headshake, and gave Mr. Plumber a call back, explaining that Austin had told me to disregard the bill and that I saw the bill was technically fair but was told to disregard the bill completely and needed some clarification. I explained everything A1 Sewer said, intimating that at this point I felt I was being taken advantage of. I got another call from Austin. He told me to disregard the second bill, apologized, told me he was livid with Rick and that this isn't how they do business. I asked specifically again if I needed to pay the second bill, and he said no. I thanked him for both making it right and trying to make it pretty again. This is how I treated people when I ran my business, and I'm always grateful when I see it. Well, here we are today. While at work, I get a phone call from a secretary who tells me that I owe for the bill still. This new guidance was from Austin's dad, the owner. Austin apparently didn't understand that the spigot work was done and that I still owed for that. I think Austin did understand, because he couldn't even be bothered to call me himself. As I said before, the bill is technically fair, so I'll pay it. But maybe you, the reader, can decide if the company is fair and if you want to interact with them. I do not think they are. I did not treat people this way. Austin's dad, if you decide to be holistically fair, I'll remove these reviews. Otherwise, we can both pay for the cost of your business practice while disagreeing about its value.

Love Mr. Plumber! In the bottle or the actual Man himself! If it's to big for the liquid Plumber to…read morefix call the life size version himself Mr. Plumber! The Man himself will get them pipes a twisting and sealed off real good and he will run a snake down the drain to get stuff flowing and such. Guy knows Plumbing, honest too! Seems to know a great deal about them Plumbings and stuff. Gets in their real deep like on them clogs.

Not worth calling they don't show up when they are going to and doesn't even call to let you know…read more I have called several times and gotten 4 different times that they were going to be here and they were no shows everytime. I wouldn't recommend them even to someone that I dislike they are very unprofessional.

These guys work 24/7. Eat some burritos and plug up the john? No problem these guys will be out in…read morea jiffy and put them plunger skills to work. If you're an older lady and don't know how to work a plunger let these guys come to the rescue, they will get up in there real deep like and get things flowing once again. Late night service calls, busted pipes and PCV valves? water leaking all over? Give these jokers a jingle and they will be out quick and on it. Pretty good plumbers and pipe fitters.

Showed up right on time and Chet and his assistant got right to work. I always get other quotes and…read morethis company was quite a bit less money. If I need plumbing work in the future, would I use them? Absolutely.

I called Chet Vogelwede plumbing to fix a spigot that would not turn on. My initial call was…read morereturned promptly and the following day Mason and co worker showed up and quickly resolved the issue. Both young men were very professional and thoroughly explained what they were doing. The job was completed without a hitch and the worksite was left all cleaned up. I would highly recommend these guys for your plumbing needs!

I was in a bad spot when my sewer pipe decided it was time to retire, after only 80 years of…read moreservice.. Direct Flow Services came to the rescue. The response time was incredibly fast, the quote was fair, and the job got done exactly as he said it would. I highly recommend this company to anyone looking for a plumbing and underground repair specialist.

My name is Earl Harts He came to our home to do a service…read morerepair. He charge us $450.00 to pump water out from our basement. He then referred us to Direct Flow Service to dig to replace a broken tile at the tree. We gave him $1500.00 to start the job. He never came back to finish the job. He wants to collect another $1000.00 without finishing the job. He covered the hole and left about 3 ft of dirt on top of the hole. He verbally gave us a 90 day warranty with work done from the house out about 10 ft to the sidewalk . The problem as I have been previously advised exists at the tree which is aprox. 50 from the house. We have had this same problem prior several times and each time was roto rooted at the tree which took care of the problem temporarily. He said if we didn't pay in full he would add on $30.00 a month until paid. He never gave us a Contract - just receipt for the $1500.00. We wonder if he even has a permit to do this work.

Prompt, professional, and friendly. Cost is about average. You get what you pay for and it's…read moreworth it.

I filled out the form on their own website and never got a response for service. The icon is on the…read moreright side of their website and when you put the cursor on it, it says we would love to hear from you. They must not want the business. Too late now.

Great service: friendly, great work and fast. We had a leaking, rusted out water heater and they…read morecame out quickly, gave us a very reasonable quote, and then rearranged their schedule to get us back to having hot water quickly.

We were getting ready to close on our house and needed to fix a fitting in a drain quickly. Taylor…read morecame up and found a solution and repaired within the day we called. So thankful for them for great work, very reasonable pricing and very quick service!! We will use them every time in the future!! Thank you