When I initially called to make the first appointmenti was pleasantly surprised that I could get an appointment within a week. So, I went to this office for an annual check up and for a follow up service about a week and a half after. Both times I was pleasantly surprised by the efficiency of the appointment and the professionalism of the staff. My first appointment was with Miwako, the Certified Nurse and Mid-wife. She was very patient in explaining everything and was very knowledgeable about all the relevant concerns that I had. The initial appointment lasted about 30-35 minutes. I left feeling confident and I received a follow up date within the following week. Upon booking my follow up appointment I was advised about the amount that would be due for the copayment when I returned. That was a major plus for me! I like being prepared. When I returned for my follow up visit I waited about 10-15 minutes prior to being seen. There were a few appointments ahead of me, but everyone seemed to be sent to their appropriate practitioners and it seemed like a well oiled machine. The only downside to the experience was being recommended for a procedure/ exam that I opted not to have. Other than that, I would recommend Miwako for the exam and the ultrasound services. The staff are caring and very good at being relatable to the people they serve and making the services accessible. Way to go! read more

I was a patient there for 17yrs they're good for delivering babies but suck at curing minor infections. And all of the good doctors are gone excpt 2.they mixed up a patients result .i also heard this couple's bad result through the door from the doc. talking too loud. Changing to a whole new practice .Good bye she medical read more

I've been a patient for 16 years, and I still drive from East Haven to Hartford because the doctors and their staff are excellent. I have an uncommon and chronic condition that led me to Dr. Benson Horowitz, the wonderful founder of SHE Medical. He salvaged my sanity with his expertise, care and humor. Once he retired, I consulted their other fine doctors who have since retired as well or departed for different opportunities. My current nurse practitioner, Diana Forbes, is a treasure with heaps of practical experience, inquisitive intelligence and a calming bedside manner. It's a comforting experience, which is not what you would expect in a doctor's office (especially one of this nature). The staff is also exceptionally diligent and full of camaraderie. A couple of the ladies have been there for over 30 years! If that doesn't speak volumes about this practice, I don't know what else would. If you need a competent, compassionate and knowledgeable GYN, then call SHE Medical. Editorial comment: If you are a body type other than slender or athletic, I would not suggest Dr. Polly Moran as your practitioner. She is terribly demeaning and didn't even bother to ask me about my recent weight gain (I'd turned to comfort foods after my parents died). Though I've had problems with my weight for a while, I also have chronic illnesses that interfere greatly with shedding pounds. This information is readily accessed in my records that she clearly did not read. However, she chose to make silent assumptions about the 20 extra pounds and then told me that she'd mark the Medicare chart as "morbidly obese" so they'd pay for the exam. I was shocked. Despite my struggles, I'm *not* morbidly obese! A few months later, I noticed that I was charged for this exam and called a billing specialist to explain the situation. The specialist told me, "Medicare never pays for that part of the exam. She should have known that." Well, I'm sure she did. This "vulvar specialist" also performed the most needlessly painful exam I'd ever had, and I literally drove home (one hour, mind you) in tearful agony. No, I was not impressed and ended up reporting her to the administrative manager. Now I have DIANA and could not be happier. read more

I have been a loyal patient of this clinic for many years and the past few months has been a disaster to the point where I will not ever come back. From chronically being late for their appts and them rushing through my appts, to getting burned with a hot speculum, to having to do my own legwork on insurance coverage for a product they were supposed to be getting prepared, to being left in a room for over an hour only for me to have to come out and have to look for someone to tell me that the doctor left an hour ago (not to mention I told them previously I had a wake to attend). This is after refusing to reschedule an appt to be put in a better physical position to have an IUD inserted after one of their other doctors failed to insert it a few weeks before that. So not only did they know that there might be an issue inserting the IUD, they knowingly refused to put me, the patient, in a better position to have it inserted only to waste my time. I have to leave work early to drive an hour every single time I come to this office. Where is my canceled appointment fee? What a complete and utter disregard for patient care and patient's time. read more

honestly- not one to write a review about doctors, let alone a gyno but it was a very comfortable experience! the staff was super friendly, and POLLY was a gem! she was so intelligent and actually took the time to answer all of my questions, the appointment wasnt awkward at all- def would refer a friend read more

My wife has been a patient at SHE Medical for over 20 years. She received a call from SHE Medical.They told her she needed to schedule an ultrasound with Jefferson Radiology ASAP because of a mass in her left breast.Then they told her to give them a half hour before contacting Jefferson Radiology. My wife called Jefferson Radiology and the receptionist seemed to be confused by the doctors office request for an ultrasound.The radiologist had my wife hold on the line for a while, she reviewed my wife's last breast examination.When she got back on the line she said she could not schedule the ultrasound for her because there was nothing of concern on her last breast examination.She then told my wife to contact her doctor's office. My wife called SHE Medical and left numerous messages but no one returned her calls. She cried all night and thought about not being able to go on our 25 year anniversary and renewing our vows. She worried how she was going to take care of her parents and also thought about her quality of life. No one slept at our house that night. The following day we decided to go to work late and went to SHE medical to get some answers. We were called into the examination room and the doctor came in the room she explained that it was all a big misunderstanding. My wife has been sick for two days now due to high blood pressure caused by the stress. read more

So I took my mom to this place for her annual exam. She is enrolled in Obamacare and had Connecticare, then when she lost her job they said she now qualifies for Husky and then had her cancel her Connecticare. When she went to the office the front desk lady told her she cannot be seen unless she paid out of pocket, because Husky thinks her Connecticare is still active. I was sitting there thinking 'what???'. I have never known a place to turn you back because your insurance thinks you have another insurance. This has personally happened to me a couple times before, changing jobs and getting insurance through my new husband. Yes the insurance can deny your claim, but will quickly reprocess the claim once they know the other insurance is no longer active. The issue is mainly the woman's attitude. I asked if the insurance will pay the claim once they correct their error and she said 'maybe' (trust me they will, why would they deny her claim because of inaccurate records in their system?). So I asked her if I could call them quickly to let them know Connecticare is inactive she said no we couldn't because her appointment is now (although no one else was in the waiting room). Then I asked how much is out of pocket and she said $300 and up, stressing on the up as if she was really trying to deter us. Then I asked if we could reschedule and she said no, that we should straighten out the issue first and then call back. The whole time, she had not a smile, nothing...She kept saying do you want to pay out of pocket or not...It's like we did something wrong, and this is not something my mother would have known. What Husky insurance has on their records is not something we have access to. The entire visit was just very strange as if she just didn't want my mother to be seen, and it's not like she doesn't have insurance, yet she wasn't seen. The Husky insurance is completely valid and active...Honestly, I cant help but wonder if the attitude have anything to do with her having state insurance. As a separate note, I myself used to go to this place for years and this woman has worked here forever. While she is not usually very warm, her attitude today was worse than I have ever seen and again, we did NOTHING wrong.... read more