If I could give zero stars, I would. I live about a minute from this place and try to support small, local businesses whenever I can, but it seems like Shaw's doesn't want your money. I've tried on several occasions and I officially give up.
For starters, you walk in and there's never anyone to acknowledge the fact that you're standing in the entry way (despite the surveillance camera pointing directly at the door and counter), so you have to go into the actual garage and find someone to help you. Just what I want to do... walk through a greasy garage, dodging oil puddles in my street clothes.
The last two times I was there, I dealt with the same kid and he couldn't have been less helpful. I called earlier in the day to see if they could fix a hole in a tire after running over a screw. The guy said "sure, come in around 4:30 and we'll do it then. No problem. I waited until 4:30, and drove down there only to have the kid glance at the car (a late model equinox) and tell me "we can't fix that size tire." Something about not having the right size machine. Which is fine, I guess. But if you can't fix every size tire, it might be helpful to ask the customer what size tire they have before you tell them to just come in. And since I had waited until 4:30 to find out they couldn't help, there were no other tire places that could do it that day.
Today, I went in with (what I thought) was a simple enough request... could they mount a couple of lawnmower tires for me, since I was in a hurry and had never done one? I didn't get a yes or a no. I got a puzzled look from the kid and a "um, I'm not sure if we can mount them with tubes or not..." followed by a blank stare that lasted probably 10 seconds. I finally asked "is there someone here that does know? Or someone that you can call?" Again, a blank stare and "um, not really." Okay then... thanks for nothing.
They may very well be the best service station with the lowest prices in town, but I'll never know because I'll never set foot in Shaw's Service Station again and they'll never see a dime of my money. Learn some people skills and customer service. read more