I'm a prior unhappy customer, they did a small (about 12'x20') patio & 30' sidewalk. Originally the job looked great except shortly thereafter the patio retained puddles after every rainfall. Called and sent video's of the problem to Shawn and he agreed to fix it, After many, many back and forth text messages (yes, I have it all on my phone recorded) he said it would be torn out and replaced & I took him for his word. Well all of a sudden no more text messages from Shawn even after I asked him multiple times (try at least a dozen times) to please respond to my requests to let me know where things stood. My next move will be the Toledo BBB and Yelp for my review(s) & then reluctantly I will be filing a case in Toledo and/or Holland, where Shawn lives, with a small claims lawsuit which I'd prefer not to do but see no other recourse at this time. read more