i needed data recovery. It took a little longer than expected by me and Shawn. He quoted a price before the work was started and honored that price. He did a good job considering how corrupted some files were. I recommend his service. read more

This was not the best experience. And I can't blame him entirely, he was just doing what he thought would have worked. But let me explain why he got 5 stars instead of less. I have a very touchy sensitive gaming laptop. And it's been my experience now owning two of these things that when you change something as trivial as a thermal paste or thermal pads on these things. It can make or quite literally break your PC. I know this because I have been down this road now with 2 other computer repair shops with different laptops over the last few years. This particular laptop, an MSI GS Stealth 15 I believe is what it is. Is very sensitive to the type of thermal used and the thickness of the thermal pads you use. Even the placement of putting part back together and making sure the screws are tightened just the right amount to apply the proper amount of pressure can make all the difference in the world with how well it performs or doesn't. I had a battery failure issue. It wasn't charging the battery anymore and it also wasn't registering being plugged in either. I took it to him and he had it fixed the next day. Said all he had to do was change the thermal paste. Which makes virtually no sense to me how that has anything to do with why the battery wasn't working. But he did figure that out and it was working properly again. But I honestly felt my heart sink to my stomach when he told me he changed the paste. Because I had just gone through this with the previous PC repair shop that was convinced that they knew better and that they had nothing to do with my PC no longer working after they changed out the pads. He said it was working great, but that was because he only checked it for a bit. He didn't stress test it long enough to see how high the thermals were getting. So when I got it home, I was clocking 95 degrees Celsius. It was now running about 5 degrees hotter. And that was just a bit too high for my comfort. So I had him do it again. This time he said it was running at 76 Celsius. Which is crazy cooler. But again, same issue. The paste he was using has a settle time. And so it needed to set long enough to get accurate readings. When I got it home I was now getting even hotter readings at 100 degrees Celsius. And now my PC was so hot it was Thermal throttling and I was unable to run my most demanding programs or games of any kind. I was not pleased and told him we needed to try a different paste. At this point I'm thinking I'm going to have to learn to do this myself because I can't keep allowing this to happen and pull me away from my work. So I ask him if he will sit down with me an teach me how he does it. To which he happily said yes and he even ordered the paste that I recommended. Two weeks later I was in his office sitting with him through the whole process and learning how it's all done. The reason why I gave 5 stars is because I know PC's are not always so simple to fix. They can be really finnicky and maddening to work with. But he kept his cool, he was professional throughout. Never got angry or frustrated with my clearly reasonable frustrations and he stepped up and fixed the problem. We did it together and I'm very grateful. The PC is now running better and now cooler than ever before and I couldn't be happier. Thanks for all the extra effort Shawn. read more