I was excited to see a Naturopath and Shawna did a much more exhaustive work up on my blood and stool. I had gone in for controlling hot flashes with bio identical hormone therapy, and got a more complete picture of my overall health. Shawna found a thyroid problem my conventional Doctor didn't care to find. All good. The only thing wrong is the office manager is completely confused and disorganized every time I visited. I felt sorty for her mental confusion. Many things happened that made it hard for me as a patient and I'm sure hard for Shawna Hassel as Doctor to run the clinic. Blood draw orders botched, phone calls never made, supplements I was ordered never given at check out. Once I was counseled by the Doctor with someone else's lab results because the office manager had handed her the wrong file!! Finally- after a prescription was changed without telling me and when I found out and had questions there was nobody to talk to- called several times and I guess Shawna just decided to not address me and my question?? I don't know if the office manager dropped the ball or what? In any case, if the office manager is so inept, why not replace the office manager with someone more proficient? I can only guess Shawna never noticed...so it's on her for allowing it to go on and on. No confidence now that anything will be handled professionally. read more