Can I give zero stars? No? Well.... My fiancé went to SF to have my engagement ring made. 4 months of lackluster customer service later, my ring was "done". When we picked it up, I noticed some of the prong work was done in yellow gold. My ring is white gold. Or was supposed to be. When I mentioned having it dipped in rhodium to match everything up, I was met with hostility and arguments from the rat-faced man. I left in tears. One month later, one of the 1/2 carat natural sapphires fell out and disappeared. I was told by Ann that they would order a new pair of sapphires, take back the remaining original, and put the new ones in for $200. They didn't apologize and offer to stand behind their work. My fiancé was enraged, so he went to straighten things out. Ann was totally rude to him, he threatened a lawsuit, and she chased him out to the parking lot with a couple of 4 letter words. These people are crooks and HORRIBLE jewelers. I will NEVER set foot in that store for as long as I live. We have taken our business to an established jeweler in town with a sterling reputation. This other business quickly pointed out the reason behind the sapphire falling out - prongs were constructed too small. The jeweler also noted that in SF's appraisal of my ring, the main diamond was classified incorrectly. SMH.... Please don't support these people and their "hobby"! Run elsewhere... Anywhere else! read more

Took jewelry to be appraised. The gentleman that looked at my jewelry made derogatory & racist remarks about my items and where they came from. The store was so cluttered that you constantly bumped into something. Don't waste your time here. read more

Ordered an Omega Automatic Mid Century Watch in July and received it while I was out of the country. Finally returned home this week and opened it on August 15, the watch itself is in very nice condition, but noticed right away that something was wrong, as there was something under the face that was very loose jiggling around that made quite a bit of noise and the watch was not working at all. This was not in the description of the watch at all when I bought it, if it was, I clearly wouldn't have purchased it. I took the watch to my local and renowned watchmaker to have him look at it, and he knew right away that the oscillating weight was loose and noted that they are quite pricey to fix, especially on older watches (this watch is from the late 50s/early 60s). 1.Despite a substantial number of very negative reviews, I gave Sharper Facets the benefit of the doubt, as we know and have seen that some reviews of businesses can be spam (even though most of the complaints about Sharper Facets are long and very detailed). 2.The return policy they have is only within 5 days of receiving your item - 5 days? Really? This is a huge red flag. Most places are two weeks to a month. 3.The first call I made to Sharper Facets was on the morning of 8/17. I spoke with Emma (very polite) explaining my problem with the watch, and also tell her that I am aware of the return policy, and explain that I have been out of the country and have just opened it the item even though I did receive it a few weeks ago. She tells me she will talk to her watchmaker to see what they can do. 4.I make a second call near the end of the day on 8/17, and speak with Emma again, she proceeds to tell me that the watch was working perfectly before the shipped it (and noted that the owner wore it for a month and it was his one of his favorites, which is irrelevant, but she told me this for emphasis apparently), and that made sure it worked in the proceeding 48 hours before she personally packed and shipped it. She didn't tell me any of this during the first call - that it was "working perfectly" or that she "inspected" it before she shipped it. Red flag number two. She tells me that since I received it in July and the 5 day return policy is over, that the watch is mine and there is nothing they can do. She thought I was just going to accept that as is - no. She didn't even offer to repair the watch for an extra charge that I may have been willing to pay. I tell her that this is quite suspicious and falls in line with all of the negative reviews they have - she doesn't say much. I tell her I will be calling back. 5.I make a call to the aforementioned local watchmaker to relay the story I have just been told. He tells me that there is no way that watch was working a few weeks ago when they shipped it, as an oscillating weight just can't end up that loose (the packed it meticulously, and there is no way it came loose in shipping, either). He tells me that her story makes absolutely zero sense, and thinks it's what her boss told her to tell me. He concludes that the watch likely has not worked in a very long time. 6.To corroborate my local watchmakers story and opinion (mind you, there have been in this business for years, and it's quite easy to tell whether a watch was working or not), I call 4 other watchmakers in my area to get their opinion. I relay the story, and they ALL tell me that the sales person at Sharper Facet's story makes NO SENSE - impossible that the watch I ordered worked a few weeks ago if the oscillating weight is loose in the nature that it is. Essentially, Sharper Facets sold me a watch that doesn't work. 7.I call Sharper Facets once more to explain what I've found, and that something isn't adding up here. 5 watchmakers are telling me the same exact thing, and she essentially calls me a liar at this point. She says "well really, its your word versus mine" - REALLY?! A watchmaker is a watchmaker, you cannot try and pull a fast one on this. Still, they have not even offered to repair the watch, and won't admit any guilt here. 8.Never once does she have me speak to the watchmaker - mind you, I recorded all of the phone calls I've had thus far, and you can clearly tell that they aren't telling the truth. 9.At this point, I still like the watch, and can get it fixed on my own, and have moved past trying to get a refund - I tell her that I don't appreciate being insulted, and I'm giving her or her boss the opportunity to just tell me that they may have sold me an item that doesn't work - she doesn't entertain this (not surprised, I wouldn't admit guilt and have my boss find out). The guy who owns this place doesn't even have the dignity to speak to someone he sold a non-working item to. Isn't it tiring to be such a cheap old fraud? You don't flat out call your customer a liar. You are more than welcome to contact me and contact all of the local watchmakers I have corresponded with, and they will call you out on your garbage. read more

I post this for two reasons, one - to make sure my daughter takes away the right message from the event and two - to hopefully prevent any other unsuspecting customers from being caught off guard. Yesterday, my daughter and I took several items from my parents to be appraised at Sharp Facets. After the appraiser(also the owner) checked several jewelry pieces with his magnet and examined with his eye piece, he proceeded to weigh and place them in plastic bags, marking the type piece, weight, etc. The last jewelry piece was a diamond pendant with a diamond jacket. He said he thought it may be CZ but he needed to go check under the microscope. I said that was fine but did he mind if I went with him. He jumped out of his chair and THREW the necklace across the table and screamed for me to get out. I apologized over and over if I offended him and that was not my intention. He was screaming and throwing a full-blown temper tantrum, stating he was a licensed dealer and he could not believe I would insult him as I did. When I tried to gather my items, he snatched them out of my hands and said I was not taking his work. He ripped open the bags and THREW the items across the table, while continuing to rant, screaming for me to get out, and frailing himself around the room. I knew this situation was volatile and my daughter and I gathered our items and left. I apologized many times that he was offended by my request, asked if I owed him anything for his time, and told him I hoped he had a blessed day. He screamed he hoped I didn't and for me to get out. I wished him a blessed day because I wanted to let him know I was not going to engage in his behavior because I CHOOSE not to. If I was in his store to purchase a jewelry piece and asked to go outside to see it in the sunlight, I would expect, if he agreed, for him to go with me. His response to my request was unprofessional, out of control, and completely over the top. It only made me question his integrity at that point. Since telling my story, I have heard of another encounter he had with a customer which resulted in him throwing the customer against the jewelry counter. So I feel very compelled to urge extreme caution to anyone considering doing business with Sharp Facets. My daughter was terrorized watching this man attacking her mother. (Lucky for him, he did not turn it toward her, or it may have been a different outcome.) When we reached the parking lot shaking and in disbelief, she gave me the biggest smile and told me she was SOOOO proud of me and that I behaved like a true Christian woman. What a compliment! That has not always been the case. We are always going to be faced with difficult situations where someone has attacked you or wronged you in some way. We cannot be accountable for their behavior but can be accountable for ourselves. I find I have much more peace when I refrain from reacting than when I engage. "Be careful with arguing with a fool in public, as on-lookers will have trouble knowing who the fool really is." I don't want "revenge", I only want to caution consumers and I want my daughters to know you can walk away and be a better person for it. GOD is good! read more