I needed representation for a Social Security hearing, and if that worked out we need an estate planner. Because I have mutual friends with Shane I decided to make an appointment. The young woman answering the phone wasn't friendly at all, but since she was busy I left my number for a call back. A week or so went by and I called again, catching the receptionist in an even worse mood. But I left my number again. Never was called back. I think a law office should be run like any other business with politeness and doing what you say you're going to do. Even if you're not interested in representing a client, let them know. Don't just assume, oh, they'll figure it out when I ignore them. read more